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Job Description Summary

Job Description

Major accountabilities:

• Effectively engage with the chosen stakeholders and collaboratively strive to deliver business value.

• Monitor the KPIs/SLAs of the vendor

• Manage and control the escalations from business

• Prepare presentations for Service review meetings with Business

• Monitor and approve problem management RCAs and proposed Corrective / Preventive Actions.

• Operations stability and effective risk management

Minimum Requirements

• Hands on working Experience in One or More SAP Functional modules - Vistex, GTS, ATTP.

• Prior experience of working in SAP Operations preferably as Service operations expert

• Good Understanding of ITSM Processes

• Experience of working with External Vendors desirable

• Good English verbal & written Communication Skills

• Good Stakeholder management Skills

• Self-motivated with Ability to work Independently.

• Good Collaboration Skills

• Atleast 5 years of experience in SAP.

Why consider Novartis?

Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us

Learn more here:

to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

Skills Desired

Job Description Summary

Job Description

Position Title: Sr. Specialist DDIT DEV RA Sol. Del

 
Location – Hyd-India #LI Hybrid

About the role: 
 
The purpose of the role is to lead the solution design and delivery for RA IT projects and releases based on project portfolio for RA IT domain. Design and deploy Systems in the RA IT domain which meet Business requirements. 

 Collaborate with Business Users and Admins on future and current demand. Ensure development runs smoothly, drive continuous process improvement, collaborate with various teams along the solution delivery value chain. Interact with all relevant stakeholders to ensure successful solution delivery with standard designs in line with industry best practices.  

Your responsibilities include but are not limited to:

• Lead the Solution Design, Delivery and Release Management for projects within RA IT domain 
• Participate in fit-gap workshops with business providing effort estimates and solutions proposals. 
• Collaborate extensively with your colleagues across Security, Compliance, Engineering, Project Management, Product Management, Product Service Management and Business Management. 
• Ensure delivered solutions adhere to architectural and development standards, best practices, and meet requirements as recommended in the architecture handbook. 
• Ensure designed solutions are aligned with Data and Analytics strategy standards and roadmap. 
• Collaborate with relevant Novartis stakeholders across all project workstreams, project managers, business leaders, IT teams, and external vendors (Novartis Third Party Supplier) so that all project/release key activities are identified, coordinated and dependencies are managed.  
• Identify potential risks, develop mitigation strategies, and proactively resolve issues that may project deliverables.  
• Communication & reporting: Provide regular status updates to leadership, highlighting key milestones, risks, and resolution strategies.  

Desirable Requirements:

• University degree in Information Technology, Computer Sciences, Life Sciences or similar 
• 8+ years of hands-on experience in IT Solution Design, Delivery and Release Management / Project Program & Veeva System Implementation (Preferrable: SAP Cutover/ Oracle or any ERP)
• Hands-on experience in solution design and delivery within the RA domain is desirable, and pharmaceutical industry experience is an added advantage. 

Commitment to Diversity & Inclusion:

Novartis embraces diversity, equal opportunity, and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Skills Desired

Budget Management, Business Acumen, Performance Management, Planning, Risk Management, Service Delivery Management, Stakeholder Management, Waterfall Model

Job Description Summary

Job Description

Key Responsibilities:

Leadership and Strategy:

• Develop and execute the short- and long-term product strategies for P&O platforms in close collaboration with P&O domain leaders and business product owners. Ensure alignment of platform strategy to broader P&O transformation, compliance requirements (e.g., SOX IT, GxP), and Novartis digital aspirations.
• Provide visionary leadership, fostering a culture of innovation, collaboration, and excellence.
• Align DDIT initiatives with business goals, ensuring they support the overall strategy and objectives of the organization.

Solution Delivery:

• Manage the lifecycle of P&O platforms including Workday, Workforce, Cornerstone, ServiceNow HRSD, Talent Marketplace, and Learning Experience Platforms.
• Ensure operational excellence and compliance, including managing third-party service providers and platform vendors.
• Collaborate with business owners to maintain and evolve platform roadmaps based on demand, priorities, and capability gaps.
• Identify opportunities for innovation and improvement leveraging AI, automation, and emerging technologies.
• Govern platform upgrades, releases, and enhancements, ensuring alignment with enterprise architecture and data management standards.

Stakeholder Partnering:

• Act as a strategic technology advisor to P&O domain leads, aligning roadmaps with evolving business needs.
• Facilitate governance forums to review demand, backlog, platform KPIs, and compliance posture.
• Collaborate with internal stakeholders (e.g., EDM, security, architecture, procurement) to ensure platform integrity and risk management.
• Develop strong relationships with key stakeholders, providing strategic advice and ensuring alignment between IT and business priorities.
• Facilitate effective communication and collaboration between IT and business teams, as well as build strong partnerships with other DD&IT teams in spirit of collaboration (APD, ISC, IES).

Financial Management:

• Manage the respective products budgets for areas in accountability scope, ensuring cost-effective delivery of IT services and solutions.
• Monitor and report on financial performance, identifying opportunities for cost savings and efficiency improvements.
• Ensure compliance with Novartis financial policies and procedures.

Risk Management and Compliance:

• Identify and mitigate risks associated with IT projects and operations.
• Ensure compliance with relevant regulations (SOX IT, GxP), standards, and best practices, particularly those relevant to the pharmaceutical industry.
• Implement robust security measures to protect data and IT assets.
• Experience:
  • Minimum of 16+ years of experience in IT management, with significant experience in the pharmaceutical industry.
  • Proven expertise in delivering People & Organization (HR) technology solutions at scale
  • Deep experience in managing and operating global HR platforms at scale, particularly Workforce (Time & Attendance), Cornerstone (or other similar LMS), ServiceNow HRSD and Workday and emerging platforms such as Talent Marketplaces and LxPs.
  • Proven ability to manage platform strategies, product roadmaps, and third-party vendor performance.
  • Experience in governance, audits, and compliance (SOX IT, GxP) is required.
  • Demonstrated experience in strategic planning and managing large-scale IT projects and programs.
• Skills:
  • Experience leading cross-functional teams and managing platform operations across multiple technologies.
  • Experience with managing external support providers, outsourced and managed service providers as well as UT operations as scale.
  • Ability to build platform strategies while balancing operational excellence and innovation.
  • Experience will IT services in a product centric eco-system. 
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to build and maintain strong relationships with stakeholders within the pharmaceutical industry.

You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. to Diversity and Inclusion: 
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation 
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: 


Skills Desired

Budget Management, Business Acumen, Performance Management, Risk Management, Service Delivery Management, Stakeholder Management, Strategic Planning, Talent Development, Waterfall Model

Job Description Summary

Job Description

Major accountabilities:

• Design and manage the developments of robust, scalable, sustainable and user-friendly software or solutions for the Supply Chain organization as well as other Cross Functional strategic initiatives.

• Participate in fit-gap workshops with business providing effort estimates and solution proposals.

• Helping team to perform data analysis, data cleansing, building efficient and tuned machine learning models.

• Contribute to AI/ML initiatives including Generative AI, Agentic AI, Data Quality improvement, Business Process Simplification and other strategic engagements.

• Leading a passionate team comprising of internals as well as externals.

• Ensure delivered solutions adhere to architectural and development standards, best practices, and meet requirements as recommended in the architecture handbook.

• Ensure designed solutions are aligned with Data and Analytics strategy standards and roadmap.

• Bring innovations to the solutions and add measurable values to Supply Chain Business.

• Collaborate extensively with cross-functional teams to understand the requirements, design the solution, provide recommendations and help business by delivering data driven insights.

• Drive data enablement and building digital products/deliver solutions as per business prioritizations and in alignment with technology architects.

• Status reporting to Business and IT stakeholders.

Key performance indicators:

• Delivery on agreed KPIs including business impact.

• Launch of innovative technology solutions across Novartis at scale.

• Business impact and value generated from DDIT solutions.

• Adoption and development of Agile Productization and DevOps practices.

• Operations stability and effective risk management.

• Feedback on customer experience.

• Applications adherence to ISC requirements and are audit ready.

Minimum Requirements:
Education:

• Bachelor's / Master's degree in Mathematics, Statistics, Computer Science or any related discipline from a reputed institute.

Work Experience:

• 3+ years of machine learning experience.

• 3+ years of experience in leading delivery teams.

• 3+ years of experience in customer facing IT roles.

• 7+ years of hands-on in Data & Analytics (including predictive and prescriptive analytics) solutions.

Skills:

• Supply chain business process knowledge.

• Strong background on delivery management.

• Excellent stakeholder management.

• Excellent verbal and written communication skill.

Technical Exposure:

• Python, Databricks, Snowflake, AWS services relevant for Analytics, Power BI, SAP Analytics Could.
  
  Why Novartis:
  Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here: receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. to Diversity and Inclusion : 
  Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
  
  Accessibility and accommodation 
  Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message
  
  Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: 
  

Skills Desired

Job Description Summary

Job Description Summary

Job Description

Key Responsibilities:

• Contributes to shaping and executing the Resources allocation and Optimization capabilities. Co-defines a (customer centric) vision and priorities for the Functional team based on needs of the business, Insights and Analytics vision, input from team and stakeholders with a focus on statistical modeling, machine learning, and scalable data science solutions.
• Proactively proposes analytical and statistical solutions to business questions and problems and provide key stakeholders with new data driven ideas and actionable recommendations that enables better decision-making and enhance the business excellence leveraging predictive modeling, simulation techniques, and hypothesis-driven experimentation.
• Develops advanced technological ideas and guides their development into a final product, leveraging data science methodologies, tools and strategies using internal and external data sources to gain market insights leveraging data science methodologies and programming
• Explores and evaluates new data sources for targeting to drive Insights and innovation and to identify opportunities for improvement.
• Designs and validates advanced statistical models (Bayesian, regression, survival analysis, resource allocation optimization, etc.) and integrates them into business decision processes.
• Maintains full compliance with internal and external guidelines: stays current on external and internal guidelines.
• Fosters collaboration, customer centric solution design

Essential Requirements:

• Minimum of 8 years of experience in Market Mix Modelling , Resource optimization, strategic planning, or a similar role within the pharmaceutical or healthcare industry.
• Strong understanding and application of statistical methods, optimization algorithms, deep learning, foundational/LLM models, and predictive analytics.
• Commitment to driving and enabling data-driven decision making throughout all levels of the organization; strong analytical and problem-solving skills with the ability to interpret complex data and generate actionable insights.
• Exceptional business acumen, paired with a deep understanding of business dynamics in the context of the pharmaceutical industry. Experience in managing multiple projects simultaneously, ensuring timely delivery and alignment with business goals.
• Experience in managing relationships with key stakeholders, including senior leadership and external partners; demonstrated strong leadership skills in a team environment which requires negotiation, persuasion, collaboration, and analytical judgment.
• Ability to work effectively with cross-functional teams and drive strategic initiatives. Excellent verbal and written communication skills to articulate and present business problems and solutions to key stakeholders persuasively.
• Proficiency in data science tools and software, such as Python, Spark, R, Databricks etc. Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs and priorities.

Education (Minimum/Desirable): 

Bachelor's degree in related field is required; Master of Science and/or MBA strongly preferred 

Additional qualifications are as follows : 

• Minimum 10 years of experience in analytics, decision science, or related roles, preferably in the pharmaceutical or healthcare sector
• Ability to balance operational execution with high-level strategic thinking, supporting both day-to-day performance and long-term business goals
• Ability to work collaboratively with cross-functional teams, including sales, data Operations , and product development and drive strategic initiatives
• Excellent communication skills, capable of effectively collaborating with senior leadership and aligning diverse teams
• Proficiency in insight and hypothesis generation, data science, and primary and secondary research methodologies
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs and priorities.

Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here: receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. to Diversity and Inclusion:  
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.  
 
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

Skills Desired

Apache Spark, Artificial Intelligence (AI), Big Data, Data Governance, Data Literacy, Data Management, Data Quality, Data Science, Data Strategy, Data Visualization, Machine Learning (Ml), Master Data Management, Python (Programming Language), R (Programming Language), Statistical Analysis

Job Description Summary

Job Description

Your responsibilities include, but are not limited to:

• Oversees identity and access management services offered to customers inside and outside of Novartis global IT Infrastructure.

• Oversees processes and resources delivering identity and access management services, ensuring the coordination of these teams in overall planning activities, service delivery, and issue resolution.

• Supports that all global supporting components of the service, including any associated SLAs, OLAs and UCs are managed as an integrated service.

• Supports and delivers overall continuous improvement, cost reduction and performance of the services.

• Assists with the regional and global monitoring, reviewing and reporting of performance against the SLA/OLA service and/or portfolio.

• Performs service reviews, qualifications and self assessments to e.g. ensure conformance with service-, quality-, audit, compliance, security and SOX requirements and industry best practices (Inhouse Operations, Third Party Suppliers and external Service Providers).

• Assists with the planning, (with Architecture, and Governance) to establish the overall services and the services delivery roadmaps.

• Ability to get involved with engineering and/or development activities to ensure timely delivery of objectives.
 

Minimum requirements

What you'll bring to the role:

• University working and thinking level, degree in computer science or comparable education and experience with 10 (or more) years of IT experience

• Excellent understanding of Identity and Access Management concepts.

• Engineering (L3) and Developer (coding) experience with Oracle Identity Manager (OIM).  

• Experience in Onboarding of applications on OIM IAM tool.
• Experience is managing 24*7 Engineering (including L3 and code development) activities of OIM.
• Engineering (L3) or Developer (coding) or Operations experience in Saviynt will be preferred.
• Other knowledge like Active Directory, Azure MFA or Cyberark is added advantage.
• Experience with regulatory frameworks, such as SOX and GxP.
• Proven ability to manage multiple projects, initiatives, and deliverables which may involve service providers.
• To be able to work independently and with resources of service provider for delivering identity and access management services/solutions.
• To be able to oversee resources of service provider while delivering identity and access management services/solutions.
• Service provider management.
• To be constantly strive for business excellence and improvement.
• To be customer aware by effectively listening, anticipating customer needs, and sharing customers concerns.

You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. to Diversity and Inclusion: 
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation 
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: 

Skills Desired

Job Description Summary

Job Description

Key Responsibilities

• Lead end-to-end delivery of IT projects from initiation through to operational handover
• Collaborate with global business leaders to define requirements and deliver impactful IT solutions
• Manage cross-functional teams to ensure timely, budget-conscious project execution
• Apply Agile and other methodologies to optimize project outcomes and team performance
• Oversee project governance, risk management, and compliance with GxP and data privacy standards
• Present project updates and risks to senior stakeholders and steering committees
• Drive change management and adoption of new tools and practices across the business

Essential Requirements

• University degree in Informatics, Computer Sciences, Life Sciences or equivalent experience
• Proven expertise in Agile project delivery within global environments
• Experience in Pharma or IT industry with GxP-compliant solution delivery
• Strong command of project methodologies including ICE, PRINCE2, Agile, and Waterfall
• Solid understanding of data technologies and their business applications
• Ability to engage diverse stakeholders across business, IT, and quality functions

Desirable Requirements

• Familiarity with drug research, development, or commercialization portfolios
• Program or Project Management certification (e.g., PMP, PRINCE2, Agile)

You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

How can we achieve this?

With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here:

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

Skills Desired

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