16 Continuous Improvement jobs in India

Role offered- Associate Process Manager/ Process Manager Experience Required- 5+ years
Work Location- Hinjewadi Phase- II (Pune)
Work Mode- Work From Office
Shift- US/ NAM

What You'll Do

As a General Ledger (GL) Accountant , you will play a key role in ensuring the accuracy and integrity of our financial records. You’ll assist with a variety of General Ledger activities, with a focus on driving operational efficiency within the organization. Specifically, you will:
Support month-end close processes , including preparation of journal entries (e.g., accruals, cash activity, Capitalized Software).
Conduct or assist with account analysis/reconciliations to ensure accuracy and compliance with applicable accounting policies.
Collaborate with cross-functional teams (e.g., Sales, Operations, HR, FP&A) to support accurate financial reporting and ensure key transactions are accounted for.
Assist in identifying opportunities for process improvements and implementing changes to improve efficiency and effectiveness in corporate accounting activities.
Contribute to special projects as needed, including accounting system upgrades, data validation, and reporting optimization.
Stay informed on relevant accounting standards and compliance issues to ensure adherence to US GAAP or other applicable frameworks.

Examples of desirable skills, knowledge and experience

Experience working in a fast-growing environment, preferably in a public company
Strong problem-solving skills, ability to develop, organize and complete projects.
Good understanding of Generally Accepted Accounting Principles (US GAAP).
Experience with Cash Accounting
Strong technical skills including proficiency in Net Suite, Black Line, Alteryx, and Excel
Ability to communicate effectively with various teams
CPA/CA preferred.

If you have suitable experience, please share your resume on with the subject line - General Ledger_ Current location_ Total years of experience

Life on the Team: We are looking for a Continuous Improvement Insights Manager to drive data-driven decision-making and continuous improvement in Group Managed Services (GMS) through the Measures That Matter (MTM) framework. About the MTM Framework: The Measures That Matter (MTM) framework is a newly established balanced scorecard within GMS, designed to identify, measure, and continuously improve strategic KPIs across multiple business areas. This global role is ideal for a leader experienced in implementing performance management systems, such as balanced scorecards, who can elevate the MTM framework to the next level of maturity. Role Description : As the Continuous Improvement Insights Manager, you will play a critical role in managing the business-as-usual (BAU) operations of the MTM framework. You will ensure data integrity, facilitate governance activities, and drive performance insights that support GMS leadership in informed decision-making. You will collaborate closely with data custodians, operational teams, and senior leadership to analyse trends, identify performance gaps, and drive continuous improvement initiatives. What You’ll Do: MTM Monthly Governance Activities: •Data Preparation: Oversee and ensure the timely preparation of MTM dashboard data in collaboration with Business Insights teams. •Dashboard Publishing: Validate data accuracy and completeness before publishing the dashboard to the GMS senior leadership team. •Data Analysis: Conduct deep-dive analysis to identify trends, outliers, and performance gaps across all agreed MTM KPIs. •Stakeholder Engagement: Work closely with data custodians and operational teams to investigate underperforming measures. •Root Cause Analysis: Support teams in identifying and documenting the root causes of performance issues. •Corrective Action Planning: Collaborate with stakeholders to define, document, and implement mitigation plans. •Continuous Improvement (CI) Initiatives: Drive and track the implementation of corrective actions, ensuring clear ownership, timelines, and measurable outcomes. •Monthly Reporting & Documentation: Generate detailed insights, secure sign-off, and publish the monthly performance summary. •Quarterly Steering Meeting: Lead a quarterly steering meeting with the leadership team, providing data insights, performance trends, root cause analysis updates, and recommendations. •Governance Coordination: •Manage the schedule for monthly MTM review meetings, including agenda preparation, meeting invites, distribution of pre-read materials, and minute-taking. •Follow up with action owners to track progress and ensure timely completion of agreed actions. Evolve the Measures That Matter: •Oversee the development and refinement of our MTM framework, ensuring it effectively captures and reports on critical KPIs. •Provide expert advice to senior leadership on selecting and implementing performance measures that drive improvement and align with our strategic goals. •Drive initiatives to improve the completeness and accuracy of the Measures That Matter data. •Work with the Operational Excellence teams to cascade the Measures That Matter through the functional areas, ensuring vertical and horizontal alignment of the critical KPIs. What You’ll Need: •Strong organizational skills with keen attention to detail. •Excellent stakeholder management, especially at the leadership level with 18+ years of experience. •Strong skills in change management. •Advanced analytical and presentation skills. •Excellent communication skills, with the ability to engage effectively with senior stakeholders. •Experience in producing concise and insightful management reports. •Experience in developing and rolling out performance management systems. •Working knowledge of Power BI and data visualisation techniques. •Ability to manage multiple priorities and work effectively under pressure. •Experience with continuous improvement methodologies such as Lean Six Sigma is a plus.

Role offered- Associate Process Manager/ Process Manager Experience Required- 5+ years
Work Location- Hinjewadi Phase- II (Pune) br> Work Mode- Work From Office
Shift- US/ NAM

What You'll Do

As a General Ledger (GL) Accountant , you will play a key role in ensuring the accuracy and integrity of our financial records. You’ll assist with a variety of General Ledger activities, with a focus on driving operational efficiency within the organization. Specifically, you will: < r> Support month-end close processes , including preparation of journal entries (e.g., accruals, cash activity, Capitalized Software).
Conduct or assist with account analysis/reconciliations to ensure accuracy and compliance with applicable accounting policies.
Collaborate with cross-functional teams (e.g., Sales, Operations, HR, FP&A) to support accurate financial reporting and ensure key transactions are accounted for.
Assist in identifying opportunities for process improvements and implementing changes to improve efficiency and effectiveness in corporate accounting activities.
Contribute to special projects as needed, including accounting system upgrades, data validation, and reporting optimization.
Stay informed on relevant accounting standards and compliance issues to ensure adherence to US GAAP or other applicable frameworks.

Examples of desirable skills, knowledge and experience

Experience working in a fast-growing environment, preferably in a public company
Strong problem-solving skills, ability to develop, organize and complete projects.
Good understanding of Generally Accepted Accounting Principles (US GAAP).
Experience with Cash Accounting
Strong technical skills including proficiency in NetSuite, BlackLine, Alteryx, and Excel
Ability to communicate effectively with various teams
CPA/CA preferred.

If you have suitable experience, please share your resume on with the subject line - General Ledger_ Current location_ Total years of experience

The candidate is expected to Improve, Change and Transform existing Business Operations by:

• Performing a detailed study Opportunity assessment of Business Operations End to End (Client, Vendor, People, Process, Technology) and determine areas for change and improvement.
• Developing Business Cases that are approved by the Business sponsor that will include:

1. actions/ solutions required to change and improve the Business Operations
2. linking actions/ solutions to very specific $ savings and C-Sat improvement metrics

• Developing a roadmap and plan to deliver change and improvement as per the Business Plan.
• Developing solutions to implement change and improvement within the Business Operations.
• Developing reporting to track the impact ($ Savings) of the change and transformation.
• Working closely with the Business Operations Leaders to embed Operational Excellence (frameworks, tools, practices, etc.) across the business to help Improve Service Delivery, Reduce Cost and Improve Capability.

Key Deliverables

• Develop Product/ Work/ Client Segmentation and Target Operating Model to help improve service delivery (Quality, TAT, Risk, C-Sat) to the client and minimize over/ underservicing
• Map the Service Delivery Operation – End to End and identify opportunities to improve flow (remove bottlenecks) in Service Delivery to the client and eliminate internal Operational waste
• Minimize process complexity and variation, Standardize Operational activities
• Assess existing Operational processes to determine ‘% automation potential’, recommend very specific changes to the existing Operational activities to help increase ‘automation readiness’
• Determine Operational Capacity requirements (highlight mismatches). Recommend solutions to improve Productivity and Utilization that will help deliver ‘efficiencies’
• Ensure the WTW Op-Ex methodology, tools, and thinking are embedded into the operation and applied accurately and consistently
• Publish learnings post each initiative to enrich the Op-Ex intellectual capital in the organisation
• Identify implementation risks and barriers to adoption and develop risk mitigation strategies to optimise the success of Op-Ex deployments
• Setup Quality and Knowledge Management frameworks to support Operational sustainability

The Requirements

• Degree from premier institutes
• Certifications in Lean, Six Sigma, Agile, Systems Thinking, Design Thinking, PMP
• Business Management Degree from premier institutes preferred

Knowledge/ Skills/ Experience:

• Minimum 10+ years work experience as a Business Change, Transformation and Operational Excellence consultant with organizations in Insurance and Insurance Broking, Human Capital Benefits, Banking, Financial Services, Ecommerce
• Completed large organization wide Change and Transformation programs. Has a track record of delivering efficiency / benefits.
• Excellent Communication (written and verbal) and Presentation skills
• Solid Program and Project management skills
• Working knowledge of Robotics Process Automation tools
• Solid Client Relationship Management and Stakeholder Management skills

Role: SAP GRC Process Control Manager Location: Bangalore
Experience: 10+ years in SAP GRC Process Control br> Qualification: Bachelor’s Degree < r> Notice Period-Immediate joiners
Mandatory Skills: SAP GRC Process Control Expertise, Continuous Control Monitoring (CCM), Organizational Setup, Regulation & Requirement Management, Control Assessment, Technical Configuration, RACM Conversion, Audit Readiness, Master Data Management, Project Planning & Execution.

About the Role:
Infosys BPM is looking for a seasoned professional to lead SAP GRC Process Control projects. You’ll manage implementations, support operations, and guide teams while ensuring compliance and audit readiness. < r>
What are we looking for in you:
SAP GRC Process Control with minimum of 1 Implementation and 1 Support project experience
Experience in Continuous Control Monitoring (CCM) of GRC PC
Creation of Organization Structure and hierarchy
Creation of Regulations and their requirements
Setting up Business process hierarchy
Performing Assessment for controls like design, effectiveness and self-assessment
Creating Data Source & Business Rules along with BRF+ logics and mapping them to the relevant controls
Customization of Agent Rule Determinations, Background jobs and Workflows activation
Experience in Sub scenarios like Config, ABAP Reports, SAP Query, SOD Integration etc.
Experience in converting the RACM into Technical GRC PC Control Matrix
Good understanding of the overall business flow and Business process cycles and should be able to handle the walkthrough of Controls to arrive at the technical feasibility of GRC Process Control
Should be able to prepare the project execution plan based on the Control scoping
Should be able to demonstration all the Controls implemented to Auditors before the audit program execution
Good knowledge in changing the PC Master data based in the business requirement
Should be able to support the business users in Remediation process and clear all the technical issues
Should be able to manage the audit program by clearing all the queries raised by the internal & external audit team

Responsibilities,
Managing the client and various stake holders for SAP Security/GRC AC, PC related projects.
Ownership and Managing the team to accomplish the project deliverables in SAP security/GRC.
Mentoring the team members and guiding the team in addressing the critical issues.
Providing the Business solutions and process improvisation.
Provide Level three support for SAP security/GRC.
Managing Incident and service requests management in a ticketing tool.

Regards,
Daina
Infosys Recruitment Team

Life on the Team:

We are looking for a Continuous Improvement Insights Manager to drive data-driven decision-making and continuous improvement in Group Managed Services (GMS) through the Measures That Matter (MTM) framework.

About the MTM Framework:

The Measures That Matter (MTM) framework is a newly established balanced scorecard within GMS, designed to identify, measure, and continuously improve strategic KPIs across multiple business areas. This global role is ideal for a leader experienced in implementing performance management systems, such as balanced scorecards, who can elevate the MTM framework to the next level of maturity.

Role Description : As the Continuous Improvement Insights Manager, you will play a critical role in managing the business-as-usual (BAU) operations of the MTM framework. You will ensure data integrity, facilitate governance activities, and drive performance insights that support GMS leadership in informed decision-making. You

will collaborate closely with data custodians, operational teams, and senior leadership to analyse trends, identify performance gaps, and drive continuous improvement initiatives.

What You’ll Do:

MTM Monthly Governance Activities:

•Data Preparation: Oversee and ensure the timely preparation of MTM dashboard data in collaboration with Business Insights teams.

•Dashboard Publishing: Validate data accuracy and completeness before publishing the dashboard to the GMS senior leadership team.

•Data Analysis: Conduct deep-dive analysis to identify trends, outliers, and performance gaps across all agreed MTM KPIs.

•Stakeholder Engagement: Work closely with data custodians and operational teams to investigate underperforming measures.

•Root Cause Analysis: Support teams in identifying and documenting the root causes of performance issues.

•Corrective Action Planning: Collaborate with stakeholders to define, document, and implement mitigation plans.

•Continuous Improvement (CI) Initiatives: Drive and track the implementation of corrective actions, ensuring clear ownership, timelines, and measurable outcomes.

•Monthly Reporting & Documentation: Generate detailed insights, secure sign-off, and publish the monthly performance summary.

•Quarterly Steering Meeting: Lead a quarterly steering meeting with the leadership team, providing data insights, performance trends, root cause analysis updates, and recommendations.

•Governance Coordination:

•Manage the schedule for monthly MTM review meetings, including agenda preparation, meeting invites, distribution of pre-read materials, and minute-taking.

•Follow up with action owners to track progress and ensure timely completion of agreed actions.

Evolve the Measures That Matter:

•Oversee the development and refinement of our MTM framework, ensuring it effectively captures and reports on critical KPIs.

•Provide expert advice to senior leadership on selecting and implementing performance measures that drive improvement and align with our strategic goals.

•Drive initiatives to improve the completeness and accuracy of the Measures That Matter data.

•Work with the Operational Excellence teams to cascade the Measures That Matter through the functional areas, ensuring vertical and horizontal alignment of the critical KPIs.

What You’ll Need:

•Strong organizational skills with keen attention to detail.

•Excellent stakeholder management, especially at the leadership level with 18+ years of experience.

•Strong skills in change management.

•Advanced analytical and presentation skills.

•Excellent communication skills, with the ability to engage effectively with senior stakeholders.

•Experience in producing concise and insightful management reports.

•Experience in developing and rolling out performance management systems.

•Working knowledge of Power BI and data visualisation techniques.

•Ability to manage multiple priorities and work effectively under pressure.

•Experience with continuous improvement methodologies such as Lean Six Sigma is a plus.

Life on the Team: We are looking for a Continuous Improvement Insights Manager to drive data-driven decision-making and continuous improvement in Group Managed Services (GMS) through the Measures That Matter (MTM) framework.
The Measures That Matter (MTM) framework is a newly established balanced scorecard within GMS, designed to identify, measure, and continuously improve strategic KPIs across multiple business areas. This global role is ideal for a leader experienced in implementing performance management systems, such as balanced scorecards, who can elevate the MTM framework to the next level of maturity. br> As the Continuous Improvement Insights Manager, you will play a critical role in managing the business-as-usual (BAU) operations of the MTM framework. You will ensure data integrity, facilitate governance activities, and drive performance insights that support GMS leadership in informed decision-making. will collaborate closely with data custodians, operational teams, and senior leadership to analyse trends, identify performance gaps, and drive continuous improvement initiatives.
Data Preparation: Oversee and ensure the timely preparation of MTM dashboard data in collaboration with Business Insights teams.
•Dashboard Publishing: Validate data accuracy and completeness before publishing the dashboard to the GMS senior leadership team. < r> •Data Analysis: Conduct deep-dive analysis to identify trends, outliers, and performance gaps across all agreed MTM KPIs. < r> •Stakeholder Engagement: Work closely with data custodians and operational teams to investigate underperforming measures. < r> •Root Cause Analysis: Support teams in identifying and documenting the root causes of performance issues. < r> •Drive and track the implementation of corrective actions, ensuring clear ownership, timelines, and measurable outcomes. < r> •Generate detailed insights, secure sign-off, and publish the monthly performance summary. < r> •Lead a quarterly steering meeting with the leadership team, providing data insights, performance trends, root cause analysis updates, and recommendations. < r> •Oversee the development and refinement of our MTM framework, ensuring it effectively captures and reports on critical KPIs. < r> •Provide expert advice to senior leadership on selecting and implementing performance measures that drive improvement and align with our strategic goals. < r> •Drive initiatives to improve the completeness and accuracy of the Measures That Matter data. < r> •Excellent stakeholder management, especially at the leadership level with 18+ years of experience. < r> •Experience in producing concise and insightful management reports. < r> •Experience in developing and rolling out performance management systems. < r> •Working knowledge of Power BI and data visualisation techniques. < r> •Experience with continuous improvement methodologies such as Lean Six Sigma is a plus.

Life on the Team:We are looking for a Continuous Improvement Insights Manager to drive data-driven decision-making and continuous improvement in Group Managed Services (GMS) through the Measures That Matter (MTM) framework.About the MTM Framework:The Measures That Matter (MTM) framework is a newly established balanced scorecard within GMS, designed to identify, measure, and continuously improve strategic KPIs across multiple business areas. This global role is ideal for a leader experienced in implementing performance management systems, such as balanced scorecards, who can elevate the MTM framework to the next level of maturity.Role Description : As the Continuous Improvement Insights Manager, you will play a critical role in managing the business-as-usual (BAU) operations of the MTM framework. You will ensure data integrity, facilitate governance activities, and drive performance insights that support GMS leadership in informed decision-making. Youwill collaborate closely with data custodians, operational teams, and senior leadership to analyse trends, identify performance gaps, and drive continuous improvement initiatives.What You’ll Do:MTM Monthly Governance Activities:•Data Preparation: Oversee and ensure the timely preparation of MTM dashboard data in collaboration with Business Insights teams.•Dashboard Publishing: Validate data accuracy and completeness before publishing the dashboard to the GMS senior leadership team.•Data Analysis: Conduct deep-dive analysis to identify trends, outliers, and performance gaps across all agreed MTM KPIs.•Stakeholder Engagement: Work closely with data custodians and operational teams to investigate underperforming measures.•Root Cause Analysis: Support teams in identifying and documenting the root causes of performance issues.•Corrective Action Planning: Collaborate with stakeholders to define, document, and implement mitigation plans.•Continuous Improvement (CI) Initiatives: Drive and track the implementation of corrective actions, ensuring clear ownership, timelines, and measurable outcomes.•Monthly Reporting & Documentation: Generate detailed insights, secure sign-off, and publish the monthly performance summary.•Quarterly Steering Meeting: Lead a quarterly steering meeting with the leadership team, providing data insights, performance trends, root cause analysis updates, and recommendations.•Governance Coordination:•Manage the schedule for monthly MTM review meetings, including agenda preparation, meeting invites, distribution of pre-read materials, and minute-taking.•Follow up with action owners to track progress and ensure timely completion of agreed actions.Evolve the Measures That Matter:•Oversee the development and refinement of our MTM framework, ensuring it effectively captures and reports on critical KPIs.•Provide expert advice to senior leadership on selecting and implementing performance measures that drive improvement and align with our strategic goals.•Drive initiatives to improve the completeness and accuracy of the Measures That Matter data.•Work with the Operational Excellence teams to cascade the Measures That Matter through the functional areas, ensuring vertical and horizontal alignment of the critical KPIs.What You’ll Need:•Strong organizational skills with keen attention to detail.•Excellent stakeholder management, especially at the leadership level with 18+ years of experience.•Strong skills in change management.•Advanced analytical and presentation skills.•Excellent communication skills, with the ability to engage effectively with senior stakeholders.•Experience in producing concise and insightful management reports.•Experience in developing and rolling out performance management systems.•Working knowledge of Power BI and data visualisation techniques.•Ability to manage multiple priorities and work effectively under pressure.•Experience with continuous improvement methodologies such as Lean Six Sigma is a plus.

The candidate is expected to Improve, Change and Transform existing Business Operations by:Performing a detailed study Opportunity assessment of Business Operations End to End (Client, Vendor, People, Process, Technology) and determine areas for change and improvement.Developing Business Cases that are approved by the Business sponsor that will include:actions/ solutions required to change and improve the Business Operationslinking actions/ solutions to very specific $ savings and C-Sat improvement metricsDeveloping a roadmap and plan to deliver change and improvement as per the Business Plan.Developing solutions to implement change and improvement within the Business Operations.Developing reporting to track the impact ($ Savings) of the change and transformation.Working closely with the Business Operations Leaders to embed Operational Excellence (frameworks, tools, practices, etc.) across the business to help Improve Service Delivery, Reduce Cost and Improve Capability.Key DeliverablesDevelop Product/ Work/ Client Segmentation and Target Operating Model to help improve service delivery (Quality, TAT, Risk, C-Sat) to the client and minimize over/ underservicingMap the Service Delivery Operation – End to End and identify opportunities to improve flow (remove bottlenecks) in Service Delivery to the client and eliminate internal Operational wasteMinimize process complexity and variation, Standardize Operational activitiesAssess existing Operational processes to determine ‘% automation potential’, recommend very specific changes to the existing Operational activities to help increase ‘automation readiness’Determine Operational Capacity requirements (highlight mismatches). Recommend solutions to improve Productivity and Utilization that will help deliver ‘efficiencies’Ensure the WTW Op-Ex methodology, tools, and thinking are embedded into the operation and applied accurately and consistentlyPublish learnings post each initiative to enrich the Op-Ex intellectual capital in the organisationIdentify implementation risks and barriers to adoption and develop risk mitigation strategies to optimise the success of Op-Ex deploymentsSetup Quality and Knowledge Management frameworks to support Operational sustainabilityThe RequirementsDegree from premier institutesCertifications in Lean, Six Sigma, Agile, Systems Thinking, Design Thinking, PMPBusiness Management Degree from premier institutes preferredKnowledge/ Skills/ Experience:Minimum 10+ years work experience as a Business Change, Transformation and Operational Excellence consultant with organizations in Insurance and Insurance Broking, Human Capital Benefits, Banking, Financial Services, EcommerceCompleted large organization wide Change and Transformation programs. Has a track record of delivering efficiency / benefits.Excellent Communication (written and verbal) and Presentation skillsSolid Program and Project management skillsWorking knowledge of Robotics Process Automation toolsSolid Client Relationship Management and Stakeholder Management skills