10 Delivery Management jobs in India

Designation: Tech Delivery Manager / Workforce Strategy & Planning Manager
Shift: 9:30 AM - 6:30 PM

We are seeking a Workforce Strategy & Planning Manager to lead our IT operations workforce planning, forecasting, and resource alignment efforts. This role is ideal for professionals with deep expertise in Workforce Management (WFM) and technical program oversight , particularly those who have built and scaled 50–100 member delivery teams .

Develop accurate staffing forecasts based on historical trends, business cycles, and project pipeline. Client Interaction & Talent Positioning:
Proactively position the right talent before client demand peaks.
Understanding of IT Skills & Project Needs:
Map resource capabilities to project and domain-specific requirements.
Data Analysis & Reporting:
Utilize Excel, dashboards, and WFM tools to generate reports and actionable insights that support proactive workforce planning.
Real-Time Workforce Monitoring:
Monitor staffing levels, project allocations, and real-time operational dashboards to ensure smooth delivery and service continuity.
Plan and execute team scaling strategies, managing growth from inception to full productivity for teams ranging from 50 to 100+ members.
Work closely with IT recruiters to fulfill workforce demand, ensuring timely onboarding of quality talent. Extensive experience working with IT recruitment teams is highly preferred.

6–12 years of experience in Workforce Management (WFM), IT Resource Planning , or Program/Project Management within the IT services domain.
~ Demonstrated experience working closely with clients , understanding their resourcing requirements, and proactively fulfilling needs.
~ Solid grasp of IT technical skills , project lifecycles, and delivery models across domains (e.g., application development, infrastructure, cloud).
~ Proficiency with Excel , WFM platforms (e.g., NICE, Kronos, Aspect), and BI/dashboard tools.
~

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO. BO, Bloomberg: FSOL: IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job Title: Director – Service Delivery Management. Mode of work: WFO Key Responsibilities Client & Stakeholder Management - Act as the primary point of contact for a large global client on all aspects of technology and service delivery. - Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction. - Manage client expectations through clear communication, regular reviews, and proactive issue resolution. Service Delivery Leadership - Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units. - Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards. - Ensure SLA compliance and service quality across all client-facing operations. Operational Excellence - Drive timely and accurate reporting on SLA metrics, service availability, and uptime. - Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients. - Identify opportunities for continuous improvement and build service improvement plans. Strategic & Tactical Oversight - Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans. - Manage customer voice of the client (VOC) programs for feedback and continuous enhancement. - Collaborate with internal leadership on account growth and operational transformation. Team & Vendor Management - Mentor and lead a large team of managers and support professionals across multiple locations. - Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals. - Foster a culture of accountability, high performance, and innovation. Key Performance Indicators (KPIs) - High client satisfaction and retention - SLA and uptime performance - Quality and timeliness of reporting - Team engagement and performance - Service improvement execution - Change control and risk mitigation effectiveness Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels email addresses.

Delivery Manager Chennai / Bangalore

We are looking for a results-driven IT Delivery Manager to oversee the end-to-end delivery of technology solutions across multiple projects and clients. The ideal candidate will have a strong background in IT project management, stakeholder coordination, and Agile/Waterfall methodologies, ensuring high-quality delivery within timelines and budget.

Key Responsibilities:
Manage end-to-end delivery of IT projects across multiple teams and geographies
Collaborate with clients, business stakeholders, and technical teams to define project scope, timelines, and success metrics
Ensure adherence to SLAs, budgets, and quality standards
Identify and mitigate delivery risks and dependencies
Lead and mentor project teams to ensure high performance and continuous improvement
Track progress through regular reporting and communication with leadership

Required Skills:
Proven experience in IT project/delivery management
Strong understanding of software development life cycle (SDLC)
Proficiency in project management tools (JIRA, MS Project, etc.)
Excellent communication, leadership, and stakeholder management skills
Familiarity with Agile, Scrum, and Waterfall delivery models

Preferred Qualifications:
PMP / Prince2 / Scrum Master certification
Experience managing enterprise-level or client-facing delivery projects
Background in application development or infrastructure projects

Position: Senior Technical Delivery Manager

About the Role: We are looking for an experienced Technical Delivery Manager with a strong background in managing end-to-end technology projects. This role demands a blend of technical acumen, client-facing delivery expertise, and strong project management skills to ensure successful execution and automation projects. The ideal candidate must have excellent communication skills and be capable of handling both technical and non-technical stakeholders. A formal project management certification (PMP, CSM, or equivalent) would be a plus.

• You will work closely with internal technical teams (Developers, Architects, Business Analysts, Quality Analysts and Devops), clients, stakeholders, and vendor partners to deliver high-impact IT Product solutions that transform customer experiences.
• As Senior Technical Delivery Manager you are leading multiple cross-functional projects from definition to launch.
• You would be accountable to ensure customer engagements/Engineering Deliverables across Products that are under your or team's span of control are complete, consistent, high quality, on time and deliver valued outcomes.

Key Responsibilities:

• End to end ownership of cross-functional projects, including scope definition/finalization, roadmap planning, resource planning and project execution for Multiple Products·
• Work closely with business and other Engineering Stakeholders to define the product and provide updates on the program.
• Hands-on in driving the delivery of critical business initiatives, managing all aspects of the project such as project planning, requirements definition, risk management, communication, implementation.
• Serve as the primary point of contact, ensuring clear communication and excellent relationship management throughout the project lifecycle.
• Managing Multiple Stakeholders, cross team, Cross Project Implementation and Customer Deliverables. i.e. Collaborate with Business Analysts, Solution Architects, and Developers to align project goals with technical solutions.
• STDM will be responsible for making delivery decisions, achieving tactical goals while retaining a strategic focus·
• Guiding in all phases of the projects such as Requirements gathering, Scoping, Planning, Influencing, development, QA, Bug fix, deployment and metrics tracking.
• Should participate, drive, and deliver using the Agile Scrum software development methodology·
• Facilitate regular status meetings, workshops, and steering committees with client, stakeholders and internal teams.
• Identify project risks and issues proactively; develop and execute mitigation plans.
• Track project KPIs (delivery milestones, performance metrics, adoption targets) and report progress to internal leadership and respective stakeholders.
• Ensure all project documentation (SOWs, change requests, meeting notes, post-implementation reviews) is up to date and complete.
• Drive continuous improvement initiatives and capture lessons learned for future projects.
• Experience working with Third Party integrations, Commitments closures. Participate in user and product research exercises/workshops.
• Stay informed of the latest trends in Conversational AI, Generative AI, and automation technologies to provide insights and guidance to team and clients.

Requirements:

• Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules·
• Solid knowledge of Agile, Scrum, or Hybrid project delivery frameworks. Able to provide architectural guidance and direction throughout the project life cycle.
• Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
• Project Management Certification (PMP, CSM, PRINCE2, or equivalent) is a plus.
• Familiarity with security, compliance, and data privacy requirements in implementations.
• RAID Logs (Risks, Assumptions, Issues, Dependencies): Regularly updated risk management logs.
• Status Reports: Weekly/bi-weekly reports shared with internal and client stakeholders.

Key Skills : Strategic Program Management & Delivery, Project Management, Problem Solving, Tech Platforms Infrastructure, Audit & Risk Management, Team Management.

Education & Experience:

• Bachelor's degree in Computer Science, Engineering, or related technical field·
• Good understanding of project and program management with 10+ yrs. of experience in a fast-paced environment. Experience working on Startup Product is highly preferred(B2B,B2C,Saas Space)·
• At least 5+ years of experience working directly with engineering teams and interface with working with customers.

Company Brief:

Belzabar Software Design is a world-class software boutique with headquarters in the US and an impressive development record that spans a number of major projects. Belzabar Software develops Web and mobile-based products for diverse clientele, including Fortune 500 companies, government agencies, Web startup ventures.

Delivery Manager Chennai / Bangalore
br> We are looking for a results-driven IT Delivery Manager to oversee the end-to-end delivery of technology solutions across multiple projects and clients. The ideal candidate will have a strong background in IT project management, stakeholder coordination, and Agile/Waterfall methodologies, ensuring high-quality delivery within timelines and budget.

Key Responsibilities:
Manage end-to-end delivery of IT projects across multiple teams and geographies
Collaborate with clients, business stakeholders, and technical teams to define project scope, timelines, and success metrics
Ensure adherence to SLAs, budgets, and quality standards
Identify and mitigate delivery risks and dependencies
Lead and mentor project teams to ensure high performance and continuous improvement
Track progress through regular reporting and communication with leadership

Required Skills:
Proven experience in IT project/delivery management
Strong understanding of software development life cycle (SDLC)
Proficiency in project management tools (JIRA, MS Project, etc.)
Excellent communication, leadership, and stakeholder management skills
Familiarity with Agile, Scrum, and Waterfall delivery models

Preferred Qualifications:
PMP / Prince2 / Scrum Master certification
Experience managing enterprise-level or client-facing delivery projects
Background in application development or infrastructure projects

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Title: Director – Service Delivery Management.

Mode of work: WFO

Key Responsibilities

Client & Stakeholder Management

- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.

- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.

- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.

Service Delivery Leadership

- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.

- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.

- Ensure SLA compliance and service quality across all client-facing operations.

Operational Excellence

- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.

- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.

- Identify opportunities for continuous improvement and build service improvement plans.

Strategic & Tactical Oversight

- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.

- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.

- Collaborate with internal leadership on account growth and operational transformation.

Team & Vendor Management

- Mentor and lead a large team of managers and support professionals across multiple locations.

- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.

- Foster a culture of accountability, high performance, and innovation.

Key Performance Indicators (KPIs)

- High client satisfaction and retention

- SLA and uptime performance

- Quality and timeliness of reporting

- Team engagement and performance

- Service improvement execution

- Change control and risk mitigation effectiveness

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

We are looking Delivery Manager With DWHLocation: Chennai, Noida & BangaloreRequired Skills:12+ Years of experience in managing delivery of Data Warehouse Projects (Development & Modernization/Migration).Strong Delivery background with experience in managing large complex Data Warehouse engagements.Good to have experience on Snowflake, Matillion, DBT, Netezza/DataStage and Oracle.Healthcare Payer Industry experienceExtensive experience in Program/Project Management, Iterative, Waterfall and Agile Methodologies.Ability to track and manage complex program budgetsExperience in managing the delivery of complex programs to meet the needs and the required timelines set for the defined programs. Communicate program review results to various stakeholders.Experience in building the team, providing guidance, and education as needed to ensure the success of priority programs and promote cross-training within the department.Experience in developing and managing an integrated program plans that incorporate both technical and business deliverables. Verify that critical decision gates are well defined, communicated and monitored for executive approval throughout the program. Verify that work supports the corporate strategic direction. Review resulting vendor proposals and estimates to ensure they satisfy both our functional requirements and technology strategies.Project management methodologies, processes, and tools. Knowledge of Project Development Life CycleEstablish and maintain strong working relationships with various stakeholders including team members, IT resources, resources in other areas of the business and upper managementAbility to track and manage complex program budgetsStrong business acumen and political savvyAbility to collaborate while dealing with complex situationsAbility to think creatively and to drive innovationAbility to motivate, lead and inspire a diverse group to a common goal/solution with multiple stakeholdersAbility to convert business strategy into action oriented objectives and measurable resultsStrong negotiating, influencing, and consensus-building skillsAbility to mentor, coach and provide guidance to othersResponsibilities:Responsible for the end to end delivery of the Application Development and Support services for the clientCoordinate with Enterprise Program Management Office to execute programs following defined standards and governance structure to ensure alignment to the approved project development life cycle (PDLC).Interface regularly with key senior business leaders to enable a smooth transition from strategy development to program identification and execution.Facilitate meetings with task groups or functional areas as required for EPMO supported initiatives and/or to resolve issues. Proactively engage other members of the organization with specific subject knowledge to resolve issues or provide assistance. Lead post implementation review of major initiatives to provide lessons learned and continuous improvement.Develop accurate and timely summary report for executive management that provide consolidated, clear, and concise assessments of strategic initiatives implementation status.Collaborate with business owners to develop divisional business plans that support the overall strategic direction.Supports budget allocation process through ongoing financial tracking reports.Develop & maintain service plans considering the customer requirements.Track and monitor to ensure the adherence to SLA/KPIsIdentify opportunities for improvement to service delivery process.Address service delivery issues/escalations/complaints.First point of escalation for customer escalationsOversee shift management for various tracks.Responsible for publishing production support reports & metricsBest Regards,Sanjay Kumar

About FirstsourceFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.Job Title: Director – Service Delivery Management.Mode of work: WFOKey ResponsibilitiesClient & Stakeholder Management- Act as the primary point of contact for a large global client on all aspects of technology and service delivery.- Build and maintain strategic client relationships, ensuring continuous engagement and satisfaction.- Manage client expectations through clear communication, regular reviews, and proactive issue resolution.Service Delivery Leadership- Lead a large, cross-functional team to deliver consistent, high-performance IT services across multiple business units.- Oversee incident, change, and problem management, ensuring adherence to ITIL/ISO2000 standards.- Ensure SLA compliance and service quality across all client-facing operations.Operational Excellence- Drive timely and accurate reporting on SLA metrics, service availability, and uptime.- Sponsor and lead daily/weekly/monthly service review meetings with internal teams and clients.- Identify opportunities for continuous improvement and build service improvement plans.Strategic & Tactical Oversight- Develop and implement capacity plans, risk mitigation strategies, and IT continuity plans.- Manage customer voice of the client (VOC) programs for feedback and continuous enhancement.- Collaborate with internal leadership on account growth and operational transformation.Team & Vendor Management- Mentor and lead a large team of managers and support professionals across multiple locations.- Manage relationships with external vendors and third-party service providers to ensure alignment with delivery goals.- Foster a culture of accountability, high performance, and innovation.Key Performance Indicators (KPIs)- High client satisfaction and retention- SLA and uptime performance- Quality and timeliness of reporting- Team engagement and performance- Service improvement execution- Change control and risk mitigation effectivenessDisclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Position: Senior Technical Delivery ManagerAbout the Role: We are looking for an experienced Technical Delivery Manager with a strong background in managing end-to-end technology projects. This role demands a blend of technical acumen, client-facing delivery expertise, and strong project management skills to ensure successful execution and automation projects. The ideal candidate must have excellent communication skills and be capable of handling both technical and non-technical stakeholders. A formal project management certification (PMP, CSM, or equivalent) would be a plus.- You will work closely with internal technical teams (Developers, Architects, Business Analysts, Quality Analysts and Devops), clients, stakeholders, and vendor partners to deliver high-impact IT Product solutions that transform customer experiences.- As Senior Technical Delivery Manager you are leading multiple cross-functional projects from definition to launch.- You would be accountable to ensure customer engagements/Engineering Deliverables across Products that are under your or team's span of control are complete, consistent, high quality, on time and deliver valued outcomes.Key Responsibilities:- End to end ownership of cross-functional projects, including scope definition/finalization, roadmap planning, resource planning and project execution for Multiple Products·- Work closely with business and other Engineering Stakeholders to define the product and provide updates on the program.- Hands-on in driving the delivery of critical business initiatives, managing all aspects of the project such as project planning, requirements definition, risk management, communication, implementation.- Serve as the primary point of contact, ensuring clear communication and excellent relationship management throughout the project lifecycle.- Managing Multiple Stakeholders, cross team, Cross Project Implementation and Customer Deliverables. i.e. Collaborate with Business Analysts, Solution Architects, and Developers to align project goals with technical solutions.- STDM will be responsible for making delivery decisions, achieving tactical goals while retaining a strategic focus·- Guiding in all phases of the projects such as Requirements gathering, Scoping, Planning, Influencing, development, QA, Bug fix, deployment and metrics tracking.- Should participate, drive, and deliver using the Agile Scrum software development methodology·- Facilitate regular status meetings, workshops, and steering committees with client, stakeholders and internal teams.- Identify project risks and issues proactively; develop and execute mitigation plans.- Track project KPIs (delivery milestones, performance metrics, adoption targets) and report progress to internal leadership and respective stakeholders.- Ensure all project documentation (SOWs, change requests, meeting notes, post-implementation reviews) is up to date and complete.- Drive continuous improvement initiatives and capture lessons learned for future projects.- Experience working with Third Party integrations, Commitments closures. Participate in user and product research exercises/workshops.- Stay informed of the latest trends in Conversational AI, Generative AI, and automation technologies to provide insights and guidance to team and clients.Requirements:- Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules·- Solid knowledge of Agile, Scrum, or Hybrid project delivery frameworks. Able to provide architectural guidance and direction throughout the project life cycle.- Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.- Project Management Certification (PMP, CSM, PRINCE2, or equivalent) is a plus.- Familiarity with security, compliance, and data privacy requirements in implementations.- RAID Logs (Risks, Assumptions, Issues, Dependencies): Regularly updated risk management logs.- Status Reports: Weekly/bi-weekly reports shared with internal and client stakeholders.Key Skills : Strategic Program Management & Delivery, Project Management, Problem Solving, Tech Platforms Infrastructure, Audit & Risk Management, Team Management.Education & Experience:- Bachelor's degree in Computer Science, Engineering, or related technical field·- Good understanding of project and program management with 10+ yrs. of experience in a fast-paced environment. Experience working on Startup Product is highly preferred(B2B,B2C,Saas Space)·- At least 5+ years of experience working directly with engineering teams and interface with working with customers.Company Brief:Belzabar Software Design is a world-class software boutique with headquarters in the US and an impressive development record that spans a number of major projects. Belzabar Software develops Web and mobile-based products for diverse clientele, including Fortune 500 companies, government agencies, Web startup ventures.