26 IT Operations jobs in India

Position Overview :

The IT Operations and Procurement Specialist oversees IT procurement processes, vendor management, compliance support, and technical operations. This role ensures efficient IT operations by coordinating with stakeholders, managing IT assets, and supporting various departments to align with business objectives.

Key Responsibilities:

1. IT Procurement and Financial Coordination:

• Manage all aspects of IT procurement, including hardware, software, and services.

• Handle purchasing processes such as obtaining competitive quotes and preparing CAPEX and OPEX requests.

• Timely Procurement: Ensure timely procurement of IT assets to support business operations.

• Follow-up with finance and relevant stakeholders to ensure timely approvals and processing.

• Collaborate with the Supply Chain Management (SCM) team for the timely delivery of IT purchases.

• Convert approved CAPEX requests into Item/PR/PO processes.

• PR/PO/Contract Renewals/ Approvals/ Follow Ups: Ensure smooth handling of PR/PO processes, contract renewals, and follow-ups with vendors for approvals and timely deliveries.

2. Vendor and Contract Management:

• Liaison with vendors to handle procurement, service-level agreements, and issue resolution.

• Vendor Management/Relationship (Service): Develop and maintain strong relationships with vendors to ensure service excellence and long-term collaboration. Job Description Note: The Description hereinabove is indicative of the Duties and Responsibilities and is subject to change in view of the dynamic nature and requirements of the business. Page 2 of 5

• Oversee the renewal of contracts for network links, FMS/AMC services, hardware/software support, and software tools subscriptions, including Oracle ERP, SAP ERP, and O365 licenses.

• Negotiation Skills/Technical: Utilize strong negotiation skills to secure costeffective solutions, ensuring technical requirements are met with the best value.

• Negotiate terms with vendors to secure cost-effective solutions.

• Follow up with internal users, procurement teams, and external vendors for service/material delivery and invoice processing.

3. Data Custodianship and Compliance:

• Act as a custodian for organizational data, including maintaining backups of departing employees.

• Provide IT-related evidence or insights to Legal, IR, and HR teams for investigations or proceedings.

• Implement and enforce access control for external data sharing and manage email moderation policies, transport rules, and domain/IP blacklisting or whitelisting.

4. Email Management:

• Allocate appropriate email licenses based on user roles and work requirements.

• Manage email account creation, modification, deletion, and backups.

• Handle email moderation, including approval/rejection and dictionary rule management.

5. IT Resource Requests and Support:

• Coordinate with the IT helpdesk team to process user requests for laptops, hardware, or services based on HOD approvals.

• Facilitate ITS arrangements and engineer support for top management.

• Support user separation processes, including data access approvals and F&F processing.

6. ERP System and Asset Management:

• Approve transactions for Oracle/SAP ERP systems, including Item, PR, PO, and asset disposal processes.

• Generate and process ERP reports.

• Coordinate desktop/laptop disposal via buy-back or CSR activities and manage e-waste processing with plant ITS and EHS teams.

• Facilitate corporate asset verification processes.

7. Budgeting:

• Gather data for recurring services and one-time (CAPEX) requirements from various departments. • Prepare and process budgets, comparing current year versus next year, and actual versus budgeted amounts.

• Budgeting: Monitor and track IT-related expenditures, ensuring alignment with financial goals and objectives.

• Process budget revisions by company and plant locations, providing detailed explanations.

Education Qualification:

Bachelor’s degree in information technology, Computer Science, or a related field. Experience: Proven experience in IT operations, procurement, and vendor management. Strong understanding of IT products, services, and lifecycle management. Knowledge of financial processes, including CAPEX, OPEX, and budgeting. Proficiency in Oracle/SAP ERP systems

Position Overview :
The IT Operations and Procurement Specialist oversees IT procurement processes, vendor management, compliance support, and technical operations. This role ensures efficient IT operations by coordinating with stakeholders, managing IT assets, and supporting various departments to align with business objectives. br> Key Responsibilities:
1. IT Procurement and Financial Coordination:
• Manage all aspects of IT procurement, including hardware, software, and services. < r>• Handle purchasing processes such as obtaining competitive quotes and preparing CAPEX and OPEX requests. < r>• Timely Procurement: Ensure timely procurement of IT assets to support business operations. < r>• Follow-up with finance and relevant stakeholders to ensure timely approvals and processing. < r>• Collaborate with the Supply Chain Management (SCM) team for the timely delivery of IT purchases. < r>• Convert approved CAPEX requests into Item/PR/PO processes. < r>• PR/PO/Contract Renewals/ Approvals/ Follow Ups: Ensure smooth handling of PR/PO processes, contract renewals, and follow-ups with vendors for approvals and timely deliveries. < r>2. Vendor and Contract Management:
• Liaison with vendors to handle procurement, service-level agreements, and issue resolution. < r>• Vendor Management/Relationship (Service): Develop and maintain strong relationships with vendors to ensure service excellence and long-term collaboration. Job Description Note: The Description hereinabove is indicative of the Duties and Responsibilities and is subject to change in view of the dynamic nature and requirements of the business. Page 2 of 5 < r>• Oversee the renewal of contracts for network links, FMS/AMC services, hardware/software support, and software tools subscriptions, including Oracle ERP, SAP ERP, and O365 licenses. < r>• Negotiation Skills/Technical: Utilize strong negotiation skills to secure costeffective solutions, ensuring technical requirements are met with the best value. < r>• Negotiate terms with vendors to secure cost-effective solutions. < r>• Follow up with internal users, procurement teams, and external vendors for service/material delivery and invoice processing. < r>3. Data Custodianship and Compliance:
• Act as a custodian for organizational data, including maintaining backups of departing employees. < r>• Provide IT-related evidence or insights to Legal, IR, and HR teams for investigations or proceedings. < r>• Implement and enforce access control for external data sharing and manage email moderation policies, transport rules, and domain/IP blacklisting or whitelisting. < r>4. Email Management:
• Allocate appropriate email licenses based on user roles and work requirements. < r>• Manage email account creation, modification, deletion, and backups. < r>• Handle email moderation, including approval/rejection and dictionary rule management. < r>5. IT Resource Requests and Support:
• Coordinate with the IT helpdesk team to process user requests for laptops, hardware, or services based on HOD approvals. < r>• Facilitate ITS arrangements and engineer support for top management. < r>• Support user separation processes, including data access approvals and F&F processing. < r>6. ERP System and Asset Management:
• Approve transactions for Oracle/SAP ERP systems, including Item, PR, PO, and asset disposal processes. < r>• Generate and process ERP reports. < r>• Coordinate desktop/laptop disposal via buy-back or CSR activities and manage e-waste processing with plant ITS and EHS teams. < r>• Facilitate corporate asset verification processes. < r>7. Budgeting:
• Gather data for recurring services and one-time (CAPEX) requirements from various departments. • Prepare and process budgets, comparing current year versus next year, and actual versus budgeted amounts.
• Process budget revisions by company and plant locations, providing detailed explanations. < r> Education Qualification:
Bachelor’s degree in information technology, Computer Science, or a related field. Experience: Proven experience in IT operations, procurement, and vendor management. Strong understanding of IT products, services, and lifecycle management. Knowledge of financial processes, including CAPEX, OPEX, and budgeting. Proficiency in Oracle/SAP ERP systems

Role: IT Operations Lead

Location: Navi Mumbai

Budget: 25 to 30 LPA

Experience: 15 to 20 years

ROLE SUMMARY

The IT Operations Lead will oversee the day-to-day operations of our Corporate IT Operations Centre, guiding a team of technical support professionals to proactively identify and resolve issues before they affect users. The ideal candidate will have strong troubleshooting skills and solid experience with LAN, WAN, UC, Firewalls, Messaging, and Collaboration technologies. This role is key to maintaining a stable, reliable IT environment and driving continuous operational improvement.

DUTIES AND RESPONSIBILITIES

 Responsible for the 24/7/365 maintenance, and support of corporate systems infrastructure,

including networking, telephony, security, and physical security

Responsible for the conformance with and continuance of Corporate ISO 2000 and 27001

certifications; including extracting reporting from ITSM & SMS systems

nsure ISO compliance and associate documentation for all IT assets, as well as, oversight team

member charged with all IT configuration items and assets, including servers, desktops, laptops,

desk and mobile phones, local and network printers, software, licenses, and peripherals

 Project Planning & Estimation:

 d comprehensive requirements analysis and provide accurate project estimations.

evelop and implement effective project planning strategies.

Team Management & Leadership:

 tor and lead a diverse team, fostering a collaborative and inclusive team culture.

ssign daily/weekly tasks to the team based on skills and project needs.

 e Review & Quality Assurance:

 ure adherence to coding standards through regular code reviews.

mplement robust quality assurance processes.

 ject Delivery & stakeholder Interaction:

 age project timelines, identifying and mitigating potential delays.

ommunicate effectively in English with stakeholders to share related project updates.

 m Collaboration & Communication:

 laborate cross-functionally to ensure seamless project execution.

stablish effective communication channels and conduct regular team meetings.

roactively addressing concerns for development concerns using communication channels.

 rational Efficiency & Process Improvement:

 rsee day-to-day project operations, implementing streamlined processes.

dentify opportunities for process improvement.

 keholder Relationship Management & Satisfaction:

 ld strong stakeholder relationships, proactively addressing concerns.

mplement stakeholder/user satisfaction surveys to ensure exceptional service.

 munication Skills:

 municate effectively in English, maintaining a peaceful and non-aggressive tone.

acilitate clear communication channels within the team and with clients.

 ource Management:

 ign tasks according to team expertise and optimize resource allocation.

iscuss new resource requirements with HOD.

QUALIFICATION & EXPERIENCE

5+ years of experience leading the design, integration, and management of enterprise infrastructure solutions.

ffectively communicate with customers of all levels (technical and non- technical)

bility to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized

trong interpersonal, written, verbal communication, and presentation skills, with the ability to interface effectively with individuals at various levels, both internally and externally

bility to work well under pressure while consistently meeting time- sensitive deadlines

nalytical with strong problem-solving abilities and creative resolution skills

bility to work well independently, as well as effectively contribute to a team environment

bility to analyze data to create KPI

xperience in design, optimization, and implementation and operational support activities for Networking equipment such as Routers, Switches, ASAs, WiFi AP/Controllers, WAN Accelerators, Firewalls, IPS/IDS, Sniffers, and Circuit Management

xperience conducting architecture reviews to assess the impact of

proposed systems and preparation of mitigation plans.

ertification in Cisco networking and communication technologies.

ayer 2/3 Ethernet Fabric. (such as Brocade, Cisco, Arista)

irewalls (such as Palo Alto and Cisco ASA)

AN (such as Cisco & Juniper; MPLS, DWDM, VPN, etc.)

ertification preferred: CCNP, MCSE, CISP, ITIL, 6SIGMA

xperience in managing/leading customer and support escalations directly

emonstrable IT Service Management leadership experience and results in Trend Analysis, Problem Management, RCA, Continuous Service Improvement, Management Information Reporting, Change Management, etc

xperience with monitoring solutions such as Zabbix, Nagios, Cacti, Solarwinds, etc

xcellent communication and leadership skills

xperience in performing vendor management

ood Analytical skills, Problem-solving, and Interpersonal skills

xperience with transformation to public cloud infrastructure, software- defined networking, and Infrastructure as a Service models

About the Department

The IT department at TresVista is a critical function in running the business successfully. It is responsible for managing and maintaining

the company's technology infrastructure and systems, including hardware, software, and networks. The IT department also works to

ensure that technology is used effectively and efficiently to support the organization's operations and goals.

Roles and Responsibilities

• Planning, organizing and controlling the operations of TresVista’s information systems
• Review of IT products and services
• Recommending and implementing future planning and development of IT infrastructure resources
• Troubleshooting as required, which further leads to problem-solving efforts often involving outside vendors and other support personnel and organizations
• Administering and supporting core Microsoft, Cisco, Citrix, and VMware technologies
• Assisting with hardware, firewall, telecom, and software vendor evaluation, recommendation, and negotiations
• Leading and mentoring IT staff, including hiring, training, and performance management
• Ensure timely resolution of IT incidents and problems, and implement preventive measures
• Liaising with department heads to discuss system requirements, specifications, costs and timelines
• Managing and coordinating vendors to design, develop, implement and maintain the internal ERP systems
• Researching current and potential resources and services based on the requirements of a growing firm
• Keeping abreast of the latest developments in information process technologies
• Managing helpdesk, employee lifecycle, asset management, and access management

Prerequisites:

• Experience in infrastructure architecture, data centers, servers, and networks
• Microsoft (MCSE, MCITP), Cisco (CCNA, CCNP), ITIL Foundation or equivalent certifications would be preferred
• Managing large scale Citrix/2X/Terminal Server installations
• A solid understanding of LAN/WAN networking, Microsoft Intune, Microsoft Exchange, EPP, and Microsoft Defender
• Group Policy design and configuration
• SOC2, ISO 27001 and 22301 audit knowledge would be preferred
• Strong knowledge of multiple technologies including but not limited to Servers, Virtualization, VMWare, Hyper-Converged
• Infrastructure, SAN, TCPIP, Office365, UTM, Symantec, wireless LAN, Citrix, etc

Experience:

4 - 6 years of relevant work experience

Education:

Any Graduate

Compensation:

The compensation structure will be as per industry standard

At the International Maritime Institute (IMI), we are on a mission to prepare the next generation of seafarers who will shape the future of our global supply chain. As the Senior IT Operations Manager, you will be at the helm of our technological infrastructure and applications, ensuring smooth operations that propel our mission forward. This is your chance to help shape and drive the IT landscape across three campuses and over 700 students.

Based in Delhi (Noida), you will be a vital member of the Caravel Group, which includes both IMI and Fleet Management Limited. Reporting to the Head of IT Operations in Hong Kong, you will collaborate closely in Delhi, giving you the unique opportunity to influence campus services and ensure they meet service-level agreements—all while championing high security and efficiency standards.

We seek a dynamic leader with a strong technical background in IT infrastructure, system security, vendor management and cloud technologies. In this role, you will lead the IT team forging partnerships with academic and administrative stakeholders to build a secure and highly available IT ecosystem. If you are ready to tackle exciting technological challenges, drive transformative solutions and leave your mark on the future of maritime education then this is the role for you.

Job Description :

As an Senior IT Operations Manager, your typical day might include:

Service Maestro: Mastering Incident & Change Management

• Handle incidents, problems, and change with precision, ensuring all issues are resolved within SLA. Escalate to internal and external teams as needed
• Continuously enhance your skills to assist with first-time incident resolution, transforming challenges into learning opportunities
• Identify recurring issues and service risks, crafting innovative solution to prevent future occurrences. Analyze incidents to uncover root causes and implement effective changes

Infrastructure & Cloud Guardian: Elevating Technology Solutions

• Guide the organization in leveraging technology to achieve strategic outcomes, ensuring our systems are equipped for success
• Develop, build and implement a strategic roadmap to align to wider business goals for the growth of IMI
• Supervise upgrades and installations, guaranteeing that all systems are built and maintained to the highest standards
• Ensure adherence to policies for cloud management, including regular disaster recovery testing, safeguarding our digital assets
• Take ownership of risks identified in the Risk Register related to infrastructure, proactively addressing potential vulnerabilities

Leader & Cross Functional Collaborator: Driving Excellence

• Inspire and develop team members to reach their full potential, fostering a culture of growth and excellence
• Encourage team members to share knowledge articles for the self-service portal, empowering others through information
• Work closely with the broader IMI family, including Caravel Group and Fleet Management Limited, ensuring seamless collaboration and standards across the Group.

Essential –

You must be able to show…

• 7+ years of experience independently leading IT Operations at a company with 200 staff members across 3 locations.

Proven people management skills -

• Experience in leading, mentoring and developing a team of at least 3 people
• Experience with IT asset management and Firewalls such Meraki & Cisco
• Familiar and implementation experience of security standards such as ISO27001/NIST/CIS
• Strong vendor management skills, particularly for infrastructure and ERP systems
• Strong analysis skills in identifying root causes, defining options and recommendations
• Demonstrable in defining, leading and implementing continuous improvement plans
• Ability to influence and communicate effectively with senior (C-Level) executives in spoken and written English

Desirable –

Would be great if you have these…

• Industry certifications in Microsoft MCSE, Microsoft 365, AWS, Google Cloud, Azure, Security, or ITIL

• Project Management experience, focused around integrating external / SaaS solutions.

• Experience managing Linux Operating Systems and/or cloud environments such as AWS or Azure.

About the DepartmentThe IT department at TresVista is a critical function in running the business successfully. It is responsible for managing and maintainingthe company's technology infrastructure and systems, including hardware, software, and networks. The IT department also works toensure that technology is used effectively and efficiently to support the organization's operations and goals.Roles and ResponsibilitiesPlanning, organizing and controlling the operations of TresVista’s information systemsReview of IT products and servicesRecommending and implementing future planning and development of IT infrastructure resourcesTroubleshooting as required, which further leads to problem-solving efforts often involving outside vendors and other support personnel and organizationsAdministering and supporting core Microsoft, Cisco, Citrix, and VMware technologiesAssisting with hardware, firewall, telecom, and software vendor evaluation, recommendation, and negotiationsLeading and mentoring IT staff, including hiring, training, and performance managementEnsure timely resolution of IT incidents and problems, and implement preventive measuresLiaising with department heads to discuss system requirements, specifications, costs and timelinesManaging and coordinating vendors to design, develop, implement and maintain the internal ERP systemsResearching current and potential resources and services based on the requirements of a growing firmKeeping abreast of the latest developments in information process technologiesManaging helpdesk, employee lifecycle, asset management, and access managementPrerequisites:Experience in infrastructure architecture, data centers, servers, and networksMicrosoft (MCSE, MCITP), Cisco (CCNA, CCNP), ITIL Foundation or equivalent certifications would be preferredManaging large scale Citrix/2X/Terminal Server installationsA solid understanding of LAN/WAN networking, Microsoft Intune, Microsoft Exchange, EPP, and Microsoft DefenderGroup Policy design and configurationSOC2, ISO 27001 and 22301 audit knowledge would be preferredStrong knowledge of multiple technologies including but not limited to Servers, Virtualization, VMWare, Hyper-ConvergedInfrastructure, SAN, TCPIP, Office365, UTM, Symantec, wireless LAN, Citrix, etcExperience:4 - 6 years of relevant work experienceEducation:Any GraduateCompensation:The compensation structure will be as per industry standard

Position Overview :The IT Operations and Procurement Specialist oversees IT procurement processes, vendor management, compliance support, and technical operations. This role ensures efficient IT operations by coordinating with stakeholders, managing IT assets, and supporting various departments to align with business objectives.Key Responsibilities:1. IT Procurement and Financial Coordination:• Manage all aspects of IT procurement, including hardware, software, and services.• Handle purchasing processes such as obtaining competitive quotes and preparing CAPEX and OPEX requests.• Timely Procurement: Ensure timely procurement of IT assets to support business operations.• Follow-up with finance and relevant stakeholders to ensure timely approvals and processing.• Collaborate with the Supply Chain Management (SCM) team for the timely delivery of IT purchases.• Convert approved CAPEX requests into Item/PR/PO processes.• PR/PO/Contract Renewals/ Approvals/ Follow Ups: Ensure smooth handling of PR/PO processes, contract renewals, and follow-ups with vendors for approvals and timely deliveries.2. Vendor and Contract Management:• Liaison with vendors to handle procurement, service-level agreements, and issue resolution.• Vendor Management/Relationship (Service): Develop and maintain strong relationships with vendors to ensure service excellence and long-term collaboration. Job Description Note: The Description hereinabove is indicative of the Duties and Responsibilities and is subject to change in view of the dynamic nature and requirements of the business. Page 2 of 5• Oversee the renewal of contracts for network links, FMS/AMC services, hardware/software support, and software tools subscriptions, including Oracle ERP, SAP ERP, and O365 licenses.• Negotiation Skills/Technical: Utilize strong negotiation skills to secure costeffective solutions, ensuring technical requirements are met with the best value.• Negotiate terms with vendors to secure cost-effective solutions.• Follow up with internal users, procurement teams, and external vendors for service/material delivery and invoice processing.3. Data Custodianship and Compliance:• Act as a custodian for organizational data, including maintaining backups of departing employees.• Provide IT-related evidence or insights to Legal, IR, and HR teams for investigations or proceedings.• Implement and enforce access control for external data sharing and manage email moderation policies, transport rules, and domain/IP blacklisting or whitelisting.4. Email Management:• Allocate appropriate email licenses based on user roles and work requirements.• Manage email account creation, modification, deletion, and backups.• Handle email moderation, including approval/rejection and dictionary rule management.5. IT Resource Requests and Support:• Coordinate with the IT helpdesk team to process user requests for laptops, hardware, or services based on HOD approvals.• Facilitate ITS arrangements and engineer support for top management.• Support user separation processes, including data access approvals and F&F processing.6. ERP System and Asset Management:• Approve transactions for Oracle/SAP ERP systems, including Item, PR, PO, and asset disposal processes.• Generate and process ERP reports.• Coordinate desktop/laptop disposal via buy-back or CSR activities and manage e-waste processing with plant ITS and EHS teams.• Facilitate corporate asset verification processes.7. Budgeting:• Gather data for recurring services and one-time (CAPEX) requirements from various departments. • Prepare and process budgets, comparing current year versus next year, and actual versus budgeted amounts.• Budgeting: Monitor and track IT-related expenditures, ensuring alignment with financial goals and objectives.• Process budget revisions by company and plant locations, providing detailed explanations.Education Qualification:Bachelor’s degree in information technology, Computer Science, or a related field. Experience: Proven experience in IT operations, procurement, and vendor management. Strong understanding of IT products, services, and lifecycle management. Knowledge of financial processes, including CAPEX, OPEX, and budgeting. Proficiency in Oracle/SAP ERP systems

At the International Maritime Institute (IMI), we are on a mission to prepare the next generation of seafarers who will shape the future of our global supply chain. As the Senior IT Operations Manager, you will be at the helm of our technological infrastructure and applications, ensuring smooth operations that propel our mission forward. This is your chance to help shape and drive the IT landscape across three campuses and over 700 students.Based in Delhi (Noida), you will be a vital member of the Caravel Group, which includes both IMI and Fleet Management Limited. Reporting to the Head of IT Operations in Hong Kong, you will collaborate closely in Delhi, giving you the unique opportunity to influence campus services and ensure they meet service-level agreements—all while championing high security and efficiency standards.We seek a dynamic leader with a strong technical background in IT infrastructure, system security, vendor management and cloud technologies. In this role, you will lead the IT team forging partnerships with academic and administrative stakeholders to build a secure and highly available IT ecosystem. If you are ready to tackle exciting technological challenges, drive transformative solutions and leave your mark on the future of maritime education then this is the role for you.Job Description :As an Senior IT Operations Manager, your typical day might include:Service Maestro: Mastering Incident & Change ManagementHandle incidents, problems, and change with precision, ensuring all issues are resolved within SLA. Escalate to internal and external teams as neededContinuously enhance your skills to assist with first-time incident resolution, transforming challenges into learning opportunitiesIdentify recurring issues and service risks, crafting innovative solution to prevent future occurrences. Analyze incidents to uncover root causes and implement effective changesInfrastructure & Cloud Guardian: Elevating Technology SolutionsGuide the organization in leveraging technology to achieve strategic outcomes, ensuring our systems are equipped for successDevelop, build and implement a strategic roadmap to align to wider business goals for the growth of IMISupervise upgrades and installations, guaranteeing that all systems are built and maintained to the highest standardsEnsure adherence to policies for cloud management, including regular disaster recovery testing, safeguarding our digital assetsTake ownership of risks identified in the Risk Register related to infrastructure, proactively addressing potential vulnerabilitiesLeader & Cross Functional Collaborator: Driving ExcellenceInspire and develop team members to reach their full potential, fostering a culture of growth and excellenceEncourage team members to share knowledge articles for the self-service portal, empowering others through informationWork closely with the broader IMI family, including Caravel Group and Fleet Management Limited, ensuring seamless collaboration and standards across the Group.Essential –You must be able to show…7+ years of experience independently leading IT Operations at a company with 200 staff members across 3 locations.Proven people management skills -Experience in leading, mentoring and developing a team of at least 3 peopleExperience with IT asset management and Firewalls such Meraki & CiscoFamiliar and implementation experience of security standards such as ISO27001/NIST/CISStrong vendor management skills, particularly for infrastructure and ERP systemsStrong analysis skills in identifying root causes, defining options and recommendationsDemonstrable in defining, leading and implementing continuous improvement plansAbility to influence and communicate effectively with senior (C-Level) executives in spoken and written EnglishDesirable –Would be great if you have these…Industry certifications in Microsoft MCSE, Microsoft 365, AWS, Google Cloud, Azure, Security, or ITILProject Management experience, focused around integrating external / SaaS solutions.Experience managing Linux Operating Systems and/or cloud environments such as AWS or Azure.

Role: IT Operations LeadLocation: Navi MumbaiBudget: 25 to 30 LPAExperience: 15 to 20 yearsROLE SUMMARYThe IT Operations Lead will oversee the day-to-day operations of our Corporate IT Operations Centre, guiding a team of technical support professionals to proactively identify and resolve issues before they affect users. The ideal candidate will have strong troubleshooting skills and solid experience with LAN, WAN, UC, Firewalls, Messaging, and Collaboration technologies. This role is key to maintaining a stable, reliable IT environment and driving continuous operational improvement.DUTIES AND RESPONSIBILITIESResponsible for the 24/7/365 maintenance, and support of corporate systems infrastructure,including networking, telephony, security, and physical securityResponsible for the conformance with and continuance of Corporate ISO 2000 and 27001certifications; including extracting reporting from ITSM & SMS systemsEnsure ISO compliance and associate documentation for all IT assets, as well as, oversight teammember charged with all IT configuration items and assets, including servers, desktops, laptops,desk and mobile phones, local and network printers, software, licenses, and peripherals Project Planning & Estimation:Lead comprehensive requirements analysis and provide accurate project estimations.Develop and implement effective project planning strategies.Team Management & Leadership:Mentor and lead a diverse team, fostering a collaborative and inclusive team culture.Assign daily/weekly tasks to the team based on skills and project needs. ode Review & Quality Assurance:Ensure adherence to coding standards through regular code reviews.Implement robust quality assurance processes. roject Delivery & stakeholder Interaction:Manage project timelines, identifying and mitigating potential delays.Communicate effectively in English with stakeholders to share related project updates. eam Collaboration & Communication:Collaborate cross-functionally to ensure seamless project execution.Establish effective communication channels and conduct regular team meetings.Proactively addressing concerns for development concerns using communication channels. perational Efficiency & Process Improvement:Oversee day-to-day project operations, implementing streamlined processes.Identify opportunities for process improvement. takeholder Relationship Management & Satisfaction:Build strong stakeholder relationships, proactively addressing concerns.Implement stakeholder/user satisfaction surveys to ensure exceptional service. ommunication Skills:Communicate effectively in English, maintaining a peaceful and non-aggressive tone.Facilitate clear communication channels within the team and with clients. esource Management:Assign tasks according to team expertise and optimize resource allocation.Discuss new resource requirements with HOD.QUALIFICATION & EXPERIENCE15+ years of experience leading the design, integration, and management of enterprise infrastructure solutions.Effectively communicate with customers of all levels (technical and non- technical)Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organizedStrong interpersonal, written, verbal communication, and presentation skills, with the ability to interface effectively with individuals at various levels, both internally and externallyAbility to work well under pressure while consistently meeting time- sensitive deadlinesAnalytical with strong problem-solving abilities and creative resolution skillsAbility to work well independently, as well as effectively contribute to a team environmentAbility to analyze data to create KPIExperience in design, optimization, and implementation and operational support activities for Networking equipment such as Routers, Switches, ASAs, WiFi AP/Controllers, WAN Accelerators, Firewalls, IPS/IDS, Sniffers, and Circuit ManagementExperience conducting architecture reviews to assess the impact ofproposed systems and preparation of mitigation plans.Certification in Cisco networking and communication technologies.Layer 2/3 Ethernet Fabric. (such as Brocade, Cisco, Arista)Firewalls (such as Palo Alto and Cisco ASA)WAN (such as Cisco & Juniper; MPLS, DWDM, VPN, etc.)Certification preferred: CCNP, MCSE, CISP, ITIL, 6SIGMAExperience in managing/leading customer and support escalations directlyDemonstrable IT Service Management leadership experience and results in Trend Analysis, Problem Management, RCA, Continuous Service Improvement, Management Information Reporting, Change Management, etcExperience with monitoring solutions such as Zabbix, Nagios, Cacti, Solarwinds, etcExcellent communication and leadership skillsExperience in performing vendor managementGood Analytical skills, Problem-solving, and Interpersonal skillsExperience with transformation to public cloud infrastructure, software- defined networking, and Infrastructure as a Service models