19 Process Improvement jobs in India

Summary The Retail Finance Process Improvement Analyst will support the operations of the finance teams by responding to the changing business environment and driving process improvements relating to business systems. This position will assist with the creation and development of testing, training, implementing and monitoring system changes and upgrades for the most efficient use. This Retail Finance Process Improvement Analyst will handle difficult situations utilizing exceptional problem solving and negotiation skills to find the best possible resolution. Primary Job Functions: Analyze financial or system data and information; utilize information to improve system solutions that will reduce or remove risk as well as improve processes. Collaborate with departmental managers to discuss new projects, system changes and identify areas of improvement; address concerns and issues as they arise. Work together to ensure all activities are coordinated as an integrated whole. Drive continuous improvement to increase overall efficiency and effectiveness. Collaborate with third-party vendors to implement or improve system solutions for retail finance. Create, develop and manage a project to completion; incorporate innovative and creative solutions to develop system enhancements or implement new systems, always working to increase efficiencies, eliminate or reduce the risk of error and reduce cost. Collaboratively work on improvements or projects with internal departments as well as with customers. Determine test scripts and conduct system testing routines and implementation of changes. Conduct testing for financial certifications; comparative reporting prior to and after implementation and go live validation. Assist with monitoring the finance systems throughout the day to ensure processes are running correctly; troubleshoot issues and determine method of resolution and get other departments involved as needed. Assist with the development of new standard operating procedures for new process and the updating of existing standard operating procedures as process changes take place. Monitor new processes being rolled out and provide input for necessary changes. Analyze and manage revisions to current processes; monitor system changes and provide updates to management; collaborate with IT to resolve issues promptly. On occasion, assist the e Commerce Finance team with customers and/or vendors having system issues. Develop training materials and conduct training sessions as systems are updated or new systems are implemented; assist in other departmental training as needed. Monitor and prepare reports and presentation materials as needed and provide information to departmental management and/or other necessary individuals, as needed. Ensure that the users needs are met as projects evolve. Demonstrate the Company’s Core and Growth Values in the performance of all job functions. Education: Bachelor Degree in Accounting, Finance, Business or related field or equivalent work experience, Required Experience: 6+ years’ experience in process improvement, accounting or related area, Required Knowledge, Skills and Abilities: Knowledge of General Acceptable Accounting Principles Understanding of integration of various computer systems and processes Working knowledge of Continuous Improvement tools Interpret statistics through charting and standard deviation Analytical and problem solving skills Strong attention to detail Project management skills Document management systems Excellent oral and written communication skills Excellent interpersonal skills Effective time management and organizational skills Works well independently as well as in a team environment Maintain confidentiality Ability to remain calm in escalated situations Flexible and adaptable to change Respond professionally in situations with difficult employee/vendor/customer issues or inquiries Perform under strong demands in a fast-paced environment Proficient computer skills, including experience with Microsoft Office Suite, internet Handle multiple projects simultaneously within established time constraints Display empathy, understanding and patience with employees and external customers If you feel you have the necessary skill sets and are passionate about the job, please send your profile to

About the Role: At Furlenco, we're not just moving furniture, we're reshaping how India experiences home living. As our Process Improvement Manager , you’ll be at the heart of this transformation, elevating how we manage last-mile delivery and inventory across our fulfillment centers. You won’t be stuck behind a desk- you'll be on the floor with the teams, dissecting workflows, asking the right questions, and building smarter systems. From streamlining our last-mile delivery to optimizing how we track and move inventory, you’ll bring the clarity, efficiency, and spark we need to grow faster and serve better. What You’ll Own: Simplify & Scale : Identify gaps in our last-mile and inventory processes, eliminate waste, and build SOPs that actually work across all our fulfillment centers. Own Data : Analyze operational data, spot trends, build dashboards (Excel, SQL, Power BI/Tableau), and use insights to power real change. On-Ground Hustle : Work closely with our ground teams and delivery partners; understand bottlenecks firsthand, co-create solutions, and drive adoption. Lead the Change : Be the face of process excellence from building improvement roadmaps to running workshops and embedding a culture of kaizen in operations. Think Big, Act Now : Visualize the future of operations at Furlenco and help us get there faster, better, and smarter. What We’re Looking For: Education : Bachelor’s in Engineering, Supply Chain, Operations or related field. Lean Six Sigma (Green/Black Belt) a big plus. Experience : 4+ years in process improvement or ops excellence, preferably in logistics, e-commerce, or any high-speed operations environment. Skills : A curious mind with strong problem-solving chops Proficiency in Excel, SQL, and BI tools like Power BI/Tableau Ability to turn messy data into actionable insights Confidence to collaborate with stakeholders across levels Ownership mindset and a love for fieldwork- frequent travel to FCs is part of the ride Why Furlenco? At Furlenco, we believe great things happen when people are empowered- to challenge, experiment, and grow. Whether you’re streamlining delivery flows or rethinking warehouse processes, you’ll be trusted with big problems and supported with bigger opportunities. Your ideas will matter, your curiosity will be valued, and your growth, both personal and professional, will be part of our journey. If you’re looking to leave a mark, not just do a job-this is the place.

About the Role:

At Furlenco, we're not just moving furniture, we're reshaping how India experiences home living. As our Process Improvement Manager , you’ll be at the heart of this transformation, elevating how we manage last-mile delivery and inventory across our fulfillment centers.You won’t be stuck behind a desk- you'll be on the floor with the teams, dissecting workflows, asking the right questions, and building smarter systems. From streamlining our last-mile delivery to optimizing how we track and move inventory, you’ll bring the clarity, efficiency, and spark we need to grow faster and serve better.

What You’ll Own:

• Simplify & Scale : Identify gaps in our last-mile and inventory processes, eliminate waste, and build SOPs that actually work across all our fulfillment centers.
• Own Data : Analyze operational data, spot trends, build dashboards (Excel, SQL, Power BI/Tableau), and use insights to power real change.
• On-Ground Hustle : Work closely with our ground teams and delivery partners; understand bottlenecks firsthand, co-create solutions, and drive adoption.
• Lead the Change : Be the face of process excellence from building improvement roadmaps to running workshops and embedding a culture of kaizen in operations.
• Think Big, Act Now : Visualize the future of operations at Furlenco and help us get there faster, better, and smarter.

What We’re Looking For:

Education : Bachelor’s in Engineering, Supply Chain, Operations or related field. Lean Six Sigma (Green/Black Belt) a big plus.

Experience : 4+ years in process improvement or ops excellence, preferably in logistics, e-commerce, or any high-speed operations environment.

Skills :

• A curious mind with strong problem-solving chops
• Proficiency in Excel, SQL, and BI tools like Power BI/Tableau
• Ability to turn messy data into actionable insights
• Confidence to collaborate with stakeholders across levels
• Ownership mindset and a love for fieldwork- frequent travel to FCs is part of the ride

Why Furlenco?

At Furlenco, we believe great things happen when people are empowered- to challenge, experiment, and grow. Whether you’re streamlining delivery flows or rethinking warehouse processes, you’ll be trusted with big problems and supported with bigger opportunities.Your ideas will matter, your curiosity will be valued, and your growth, both personal and professional, will be part of our journey. If you’re looking to leave a mark, not just do a job-this is the place.

About the role:

As part of our Business Support and Transformation Team this role will be responsible for identifying and delivering measurable improvements across the operations teams. Reporting directly to the Transformation Manager in Kochi and with a functional reporting to Process Improvement Senior Consultant in the UK this role is responsible for leading payroll improvement initiatives, identifying new ways of working and embedding strategically critical business-initiated improvements and initiatives across the UK and Kochi. This includes driving change which improves customer satisfaction, reducing cost or maximising revenue and reducing risk.

Roles and Responsibilities:

• Lead strategic and tactical change programmes delivering step change improvements to our payroll process
• Analysing the payroll process and challenging teams so we can standardise and automate our business processes
• Partner with the Services teams to identify improvements that will deliver material business outcomes – including improving customer satisfaction, reducing cost to serve or maximising revenue; using data to inform initiatives, responding at pace, being proactive and increasing efficiency and compliance
• Develop the case for major change for each improvement initiative – (expected benefits, cost, resources, delivery time frame, risks & implementation difficulty)
• Own prioritisation of initiatives to ensure focus on the most impactful areas and build an ongoing backlog of improvement
• Participate in improvement projects such as process re-engineering and change initiatives to reduce waste or process defects, working with the teams to fully embed the changes to maximise the anticipated benefits – using proven improvement techniques such as lean processing
• Maintain standard document repository, ensuring documents are up to date and that the relevant teams are working with the latest version of the standard.
• Update existing process documentation or create new working instructions in relation to new initiatives or features released through Zellis systems or new legislation.
• Support Zellis initiated programmes with process expertise in structured improvement methods and tools.
• Champion and put in place mechanisms to ensure long term adoption and that the change sticks

Essential Skills, knowledge and expertise:

• Employees with 5+ years of experience in process improvement projects (Process improvement as a major role)
• Experience with Six Sigma or equivalent Lean Certification.
• Experience in delivering improvement projects with measurable outcomes that can result in FTE efficiency, enhanced customer experience and sustaining service levels
• Demonstrable experiencing partnering and influencing across teams
• Experience with Microsoft Excel, Word and Powerpoint
• Experience in Visio will be an added advantage
• Excellent written and verbal communications skill - being able to clearly and confidently set out what the changes will deliver and how we get there and manage stakeholders
• Structured and analytical – using data to drive decision making
• Experience with payroll processing (Optional)
• Clear creative thinker – able to see the bigger picture.
• Curious – looking at best practice exists and how this can be applied.
• Completer finisher – to ensure change is embedded and measured ongoing
• Leadership – ability to lead and challenge other teams
• Ability to work at pace, achieving set deadlines with attention to detail.
• Able to demonstrate good organisational and time management skills

Summary

The Retail Finance Process Improvement Analyst will support the operations of the finance teams by responding to the changing business environment and driving process improvements relating to business systems. This position will assist with the creation and development of testing, training, implementing and monitoring system changes and upgrades for the most efficient use.

This Retail Finance Process Improvement Analyst will handle difficult situations utilizing exceptional problem solving and negotiation skills to find the best possible resolution.

Primary Job Functions:

1. Analyze financial or system data and information; utilize information to improve system solutions that will reduce or remove risk as well as improve processes.
2. Collaborate with departmental managers to discuss new projects, system changes and identify areas of improvement; address concerns and issues as they arise. Work together to ensure all activities are coordinated as an integrated whole.
3. Drive continuous improvement to increase overall efficiency and effectiveness.
4. Collaborate with third-party vendors to implement or improve system solutions for retail finance .
5. Create, develop and manage a project to completion; incorporate innovative and creative solutions to develop system enhancements or implement new systems, always working to increase efficiencies, eliminate or reduce the risk of error and reduce cost. Collaboratively work on improvements or projects with internal departments as well as with customers.
6. Determine test scripts and conduct system testing routines and implementation of changes.
7. Conduct testing for financial certifications; comparative reporting prior to and after implementation and go live validation.
8. Assist with monitoring the finance systems throughout the day to ensure processes are running correctly; troubleshoot issues and determine method of resolution and get other departments involved as needed.
9. Assist with the development of new standard operating procedures for new process and the updating of existing standard operating procedures as process changes take place.
10. Monitor new processes being rolled out and provide input for necessary changes. Analyze and manage revisions to current processes; monitor system changes and provide updates to management; collaborate with IT to resolve issues promptly.
11. On occasion, assist the eCommerce Finance team with customers and/or vendors having system issues.
12. Develop training materials and conduct training sessions as systems are updated or new systems are implemented; assist in other departmental training as needed.
13. Monitor and prepare reports and presentation materials as needed and provide information to departmental management and/or other necessary individuals, as needed.
14. Ensure that the users needs are met as projects evolve.
15. Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

Education: Bachelor Degree in Accounting, Finance, Business or related field or equivalent work experience, Required

Experience: 6+ years’ experience in process improvement, accounting or related area, Required

Knowledge, Skills and Abilities:

• Knowledge of General Acceptable Accounting Principles
• Understanding of integration of various computer systems and processes
• Working knowledge of Continuous Improvement tools
• Interpret statistics through charting and standard deviation
• Analytical and problem solving skills
• Strong attention to detail
• Project management skills
• Document management systems
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Effective time management and organizational skills
• Works well independently as well as in a team environment
• Maintain confidentiality
• Ability to remain calm in escalated situations
• Flexible and adaptable to change
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
• Perform under strong demands in a fast-paced environment
• Proficient computer skills, including experience with Microsoft Office Suite, internet
• Handle multiple projects simultaneously within established time constraints
• Display empathy, understanding and patience with employees and external customers

If you feel you have the necessary skill sets and are passionate about the job, please send your profile to

POSITION REPORTS TO: SENIOR MANAGER – PROCESS EXCELLENCE (Master Black Belt)

DEPARTMENT: OPERATIONS

POSITION LOCATION: VADODARA, INDIA (ON-SITE)

BUDGET: 15,00,000 - 17,50,000 PA.

Position Summary -

The Manager – Process Excellence (Black Belt) role is specifically designed to facilitate process/performance improvement activities and quality scores using Lean Six Sigma methodologies. Black Belts will be working closely with the senior manager on various projects that drive automation, improved processes/quality, standardization, SOPs, and customer satisfaction.

Additional duties include leading, coaching, and mentoring Green Belts/Analysts, Process Owners, SMEs etc. in the use of Lean Six Sigma methodology. Serve as a strong resource to the organization on Six Sigma philosophy, theory, and application of tools and tactics by partnering with various stakeholders and leadership team to achieve corporate strategic initiatives. The goal is to reduce operational inefficiencies, Improve overall performance, productivity, and quality.

Job Responsibilities-

• Lead a small team of analysts for various projects.
• Work closely with senior managers, process owners, SMEs to define the goal for improvement, the defects to be eliminated or improved.
• Primarily responsible for data collection, performance analysis and measuring progress by sharing metrics of findings.
• Monitor projects throughout the entire process ensuring timely and successful completion.
• For dependencies and conflicts, facilitate resolution by prioritizing deliverables and assign resources based on the direction provided by senior manager.
• Provide regular project updates and present data to the Leadership group.
• Develop strong working relationships with management, project team and other stakeholders. Build trust and create a clear communication channel to communicate findings and action items.
• Ensure team members are creating knowledge-based documents and documenting processes.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Other duties as assigned.

Knowledge, skills & abilities-

• Bachelor’s degree required; Masters/MBA preferred.
• Black Belt certification required, external certification from an approved training program preferred; Project Management Professional (PMP) preferred.
• Self-driven & dynamic leader with 4+ years’ experience with change management, project management, continuous performance improvement and/or data analysis, preferably in service industry.
• Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration.
• Solid skills in data collection, aptitude for math and statistical concepts (formal class work in basic statistics preferred). Proficiency in statistical software preferred (e.g. Minitab, SPSS).
• Proficient with MS Office tools (e.g. Power Point, Excel, Access, Word).
• Should be able to mentor/lead improvement initiatives independently and collaborate with all requisite stakeholders in accordance with timelines provided.
• Good experience in leading workshops/sessions on VSM and FMEA type of activities to identify process improvement opportunities.
• Confident in leading Lean/Six Sigma training sessions independently on a periodic basis.
• Must have the knack of logical reasoning while identifying high impact process improvement initiatives and take them to closure and ensure continuous improvement by taking E2E ownership.
• Attention to detail, including listening skills. Demonstrated formal/informal leadership skills with track record of results driven attitude through project management.
• Outstanding communication skills both verbal and written and ability to interact with and present to C-level executives and board members.
• Strong proven business acumen with problem solving analytical, and critical thinking skills.
• Enjoy working in a highly collaborative, fast-paced, and dynamic environment.

SummaryThe Retail Finance Process Improvement Analyst will support the operations of the finance teams by responding to the changing business environment and driving process improvements relating to business systems. This position will assist with the creation and development of testing, training, implementing and monitoring system changes and upgrades for the most efficient use.This Retail Finance Process Improvement Analyst will handle difficult situations utilizing exceptional problem solving and negotiation skills to find the best possible resolution.Primary Job Functions:Analyze financial or system data and information; utilize information to improve system solutions that will reduce or remove risk as well as improve processes.Collaborate with departmental managers to discuss new projects, system changes and identify areas of improvement; address concerns and issues as they arise. Work together to ensure all activities are coordinated as an integrated whole.Drive continuous improvement to increase overall efficiency and effectiveness.Collaborate with third-party vendors to implement or improve system solutions for retail finance .Create, develop and manage a project to completion; incorporate innovative and creative solutions to develop system enhancements or implement new systems, always working to increase efficiencies, eliminate or reduce the risk of error and reduce cost. Collaboratively work on improvements or projects with internal departments as well as with customers.Determine test scripts and conduct system testing routines and implementation of changes.Conduct testing for financial certifications; comparative reporting prior to and after implementation and go live validation.Assist with monitoring the finance systems throughout the day to ensure processes are running correctly; troubleshoot issues and determine method of resolution and get other departments involved as needed.Assist with the development of new standard operating procedures for new process and the updating of existing standard operating procedures as process changes take place.Monitor new processes being rolled out and provide input for necessary changes. Analyze and manage revisions to current processes; monitor system changes and provide updates to management; collaborate with IT to resolve issues promptly.On occasion, assist the eCommerce Finance team with customers and/or vendors having system issues.Develop training materials and conduct training sessions as systems are updated or new systems are implemented; assist in other departmental training as needed.Monitor and prepare reports and presentation materials as needed and provide information to departmental management and/or other necessary individuals, as needed.Ensure that the users needs are met as projects evolve.Demonstrate the Company’s Core and Growth Values in the performance of all job functions.Education: Bachelor Degree in Accounting, Finance, Business or related field or equivalent work experience, RequiredExperience: 6+ years’ experience in process improvement, accounting or related area, RequiredKnowledge, Skills and Abilities:Knowledge of General Acceptable Accounting PrinciplesUnderstanding of integration of various computer systems and processesWorking knowledge of Continuous Improvement toolsInterpret statistics through charting and standard deviationAnalytical and problem solving skillsStrong attention to detailProject management skillsDocument management systemsExcellent oral and written communication skillsExcellent interpersonal skillsEffective time management and organizational skillsWorks well independently as well as in a team environmentMaintain confidentialityAbility to remain calm in escalated situationsFlexible and adaptable to changeRespond professionally in situations with difficult employee/vendor/customer issues or inquiriesPerform under strong demands in a fast-paced environmentProficient computer skills, including experience with Microsoft Office Suite, internetHandle multiple projects simultaneously within established time constraintsDisplay empathy, understanding and patience with employees and external customersIf you feel you have the necessary skill sets and are passionate about the job, please send your profile to

About the role:As part of our Business Support and Transformation Team this role will be responsible for identifying and delivering measurable improvements across the operations teams. Reporting directly to the Transformation Manager in Kochi and with a functional reporting to Process Improvement Senior Consultant in the UK this role is responsible for leading payroll improvement initiatives, identifying new ways of working and embedding strategically critical business-initiated improvements and initiatives across the UK and Kochi. This includes driving change which improves customer satisfaction, reducing cost or maximising revenue and reducing risk.Roles and Responsibilities:Lead strategic and tactical change programmes delivering step change improvements to our payroll processAnalysing the payroll process and challenging teams so we can standardise and automate our business processesPartner with the Services teams to identify improvements that will deliver material business outcomes – including improving customer satisfaction, reducing cost to serve or maximising revenue; using data to inform initiatives, responding at pace, being proactive and increasing efficiency and complianceDevelop the case for major change for each improvement initiative – (expected benefits, cost, resources, delivery time frame, risks & implementation difficulty)Own prioritisation of initiatives to ensure focus on the most impactful areas and build an ongoing backlog of improvementParticipate in improvement projects such as process re-engineering and change initiatives to reduce waste or process defects, working with the teams to fully embed the changes to maximise the anticipated benefits – using proven improvement techniques such as lean processingMaintain standard document repository, ensuring documents are up to date and that the relevant teams are working with the latest version of the standard.Update existing process documentation or create new working instructions in relation to new initiatives or features released through Zellis systems or new legislation.Support Zellis initiated programmes with process expertise in structured improvement methods and tools.Champion and put in place mechanisms to ensure long term adoption and that the change sticksEssential Skills, knowledge and expertise:Employees with 5+ years of experience in process improvement projects (Process improvement as a major role)Experience with Six Sigma or equivalent Lean Certification.Experience in delivering improvement projects with measurable outcomes that can result in FTE efficiency, enhanced customer experience and sustaining service levelsDemonstrable experiencing partnering and influencing across teamsExperience with Microsoft Excel, Word and PowerpointExperience in Visio will be an added advantageExcellent written and verbal communications skill - being able to clearly and confidently set out what the changes will deliver and how we get there and manage stakeholdersStructured and analytical – using data to drive decision makingExperience with payroll processing (Optional)Clear creative thinker – able to see the bigger picture.Curious – looking at best practice exists and how this can be applied.Completer finisher – to ensure change is embedded and measured ongoingLeadership – ability to lead and challenge other teamsAbility to work at pace, achieving set deadlines with attention to detail.Able to demonstrate good organisational and time management skills

About the Role:At Furlenco, we're not just moving furniture, we're reshaping how India experiences home living. As our Process Improvement Manager , you’ll be at the heart of this transformation, elevating how we manage last-mile delivery and inventory across our fulfillment centers.You won’t be stuck behind a desk- you'll be on the floor with the teams, dissecting workflows, asking the right questions, and building smarter systems. From streamlining our last-mile delivery to optimizing how we track and move inventory, you’ll bring the clarity, efficiency, and spark we need to grow faster and serve better.What You’ll Own:Simplify & Scale : Identify gaps in our last-mile and inventory processes, eliminate waste, and build SOPs that actually work across all our fulfillment centers.Own Data : Analyze operational data, spot trends, build dashboards (Excel, SQL, Power BI/Tableau), and use insights to power real change.On-Ground Hustle : Work closely with our ground teams and delivery partners; understand bottlenecks firsthand, co-create solutions, and drive adoption.Lead the Change : Be the face of process excellence from building improvement roadmaps to running workshops and embedding a culture of kaizen in operations.Think Big, Act Now : Visualize the future of operations at Furlenco and help us get there faster, better, and smarter.What We’re Looking For:Education : Bachelor’s in Engineering, Supply Chain, Operations or related field. Lean Six Sigma (Green/Black Belt) a big plus.Experience : 4+ years in process improvement or ops excellence, preferably in logistics, e-commerce, or any high-speed operations environment.Skills :A curious mind with strong problem-solving chopsProficiency in Excel, SQL, and BI tools like Power BI/TableauAbility to turn messy data into actionable insightsConfidence to collaborate with stakeholders across levelsOwnership mindset and a love for fieldwork- frequent travel to FCs is part of the rideWhy Furlenco?At Furlenco, we believe great things happen when people are empowered- to challenge, experiment, and grow. Whether you’re streamlining delivery flows or rethinking warehouse processes, you’ll be trusted with big problems and supported with bigger opportunities.Your ideas will matter, your curiosity will be valued, and your growth, both personal and professional, will be part of our journey. If you’re looking to leave a mark, not just do a job-this is the place.